Accounts Receivable Representative

Norman International Inc. • La Palma, CA

3d • Onsite

About The Position

With more than 50 years of unwavering passion for quality, Norman International Inc. is among the world’s largest and most respected manufacturers of window coverings. Our long-standing commitment to quality and craftsmanship have made us the number one choice for homeowners who demand only the best! We're seeking an Accounts Receivable Representative to manage dealer accounts, resolve billing issues, and support collections. You'll be a key point of contact for both dealers and internal teams, keeping accounts current and accurate.

Requirements

• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment
• Analytical thinking with the ability to resolve/de-escalate moderate to complex customer issues
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Collaborative team player with a proactive approach to customer service
• Able to work from the La Palma, CA office 5 days per week.

Nice To Haves

• Experience with Genesys Cloud or similar phone systems a plus

Responsibilities

• Contact dealers regarding production/ship holds, past dues, and account issues
• Process payments and apply wires/checks; extend due dates as needed
• Using internal systems to research accounts and send demand letters; escalate to collections when appropriate
• Provide invoice copies, rebate/credit information, and account updates to dealers
• Maintain detailed notes on all dealer and internal interactions in the Shutter System
• Deliver weekly past-due account updates to AR Lead/Supervisor

Benefits

• Paid time off and holidays
• Medical, Dental, Vision, Life, Long Term and Short Term Disability Insurance
• Pet Insurance
• 401K with Company match after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed