Accounts Receivable Representative

Aston Carter•Charlotte, NC

6d•Hybrid

About The Position

The Accounts Receivable Representative maintains a healthy cash flow by managing customer communications, resolving invoice discrepancies, and ensuring timely collections. This role involves navigating complex customer agreements, researching customer-specific terms and promotional allowances, and collaborating with internal teams to resolve issues. The position requires a strong customer service focus and a solution-oriented mindset to keep accounts current while supporting long-term customer relationships.

Requirements

Strong verbal and written communication skills with the ability to explain complex billing and account issues clearly.
Effective negotiation skills with a customer-first mindset focused on maintaining positive relationships.
Proficiency with the Microsoft Office Suite, including intermediate Excel skills for data analysis and reporting.
Familiarity with ERP systems and their use in managing accounts receivable and billing data.
Strong organization skills with the ability to manage multiple priorities in a fast-paced environment.
Research and analytical skills to investigate invoice discrepancies, SLAs, chargebacks, and deductions.
Experience working with chargebacks, accounts receivable, and deduction resolution.
Ability to interpret and work with customer-specific billing terms and promotional allowances.
Comfort working with large retail or distribution clients (experience is considered a plus).

Nice To Haves

Prior exposure to consumer goods or outdoor equipment industries is a plus.
Experience working with large retail or distribution customers is advantageous.
Demonstrated ability to collaborate effectively with cross-functional teams.
Proven capability to learn new systems and processes quickly and become fully independent within a defined training period.
Solution-oriented mindset focused on resolving issues while preserving strong customer relationships.

Responsibilities

Manage a portfolio of accounts receivable, typically ranging between $3M and $5M, and ensure accounts remain current.
Communicate proactively with customers regarding outstanding invoices, payment status, and any billing questions.
Research and resolve invoice discrepancies, including claims related to product delivery errors or service issues.
Review and interpret customer-specific service level agreements (SLAs), billing terms, and promotional allowances to determine whether payment is due.
Investigate chargebacks and deductions, identify root causes, and work with customers and internal teams to resolve them.
Collaborate cross-functionally with departments such as sales, customer service, and operations to address account issues and prevent recurring problems.
Maintain accurate and organized documentation of all communications, research findings, and account resolutions.
Use ERP systems and Excel to track account status, analyze trends, and prepare reports related to accounts receivable and deductions.
Prioritize and manage multiple accounts and tasks in a fast-paced environment while meeting deadlines and collection targets.
Provide high-quality customer service with a customer-first mindset, ensuring customers remain satisfied and willing to continue placing orders.
Participate in training on systems, processes, and Excel, and progress to working independently within approximately three months.