Accounts Receivable Representative

Fiserv • Coral Springs, FL

4d • Onsite

About The Position

We are seeking an Accounts Receivable Representative to join our Merchant AR Collections department. In this role, you will be responsible for collecting outstanding debts from merchants via telephone in a call center environment. You will utilize manual or automatic telephone dialing systems to contact merchants regarding their outstanding accounts, ensuring compliance with all applicable regulations and internal performance standards. The goal is to meet or exceed personal and/or departmental objectives. You will establish rapport with merchants to overcome objections and negotiate payment of debts, documenting all discussions and actions in a tracking system or database. The role also involves confirming payment arrangements and finalizing calls, and may include working on special projects as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum of two years of customer service experience, preferably in a collection or call center or sales environment.
• Strong verbal communication skills must be demonstrated along with a professional telephone manner in order to communicate effectively with business owners.
• Experience with computer systems and accessing information to provide to data to clients.
• Must have an excellent work history with a strong record of job stability.

Nice To Haves

• Knowledge of applicable regulations preferred.
• Previous work experience in industries ranging from payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.

Responsibilities

• Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regards to their outstanding accounts.
• Collect in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and/or departmental objectives.
• Establish rapport with merchant in order to overcome objections and negotiate payment of the debt.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize call.
• May work on special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED