Accounts Receivable Representative

Knack BPO LLC • Lexington, KY

9h • $0 - $19

About The Position

The Accounts Receivable (AR) Follow-Up Representative monitors, analyzes, and resolves outstanding accounts receivable balances to support timely reimbursement and accurate financial reporting. The role manages claim denials and unpaid accounts and helps ensure compliance with internal and external billing standards. It also supports special projects and collaborates with cross-functional teams to improve billing and collection processes.

The position is full-time in an office or hybrid remote setting, with standard work hours Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in medical billing, accounts receivable follow-up, or healthcare revenue cycle management.
• Working knowledge of claim submission, denial management, and payer follow-up processes.
• Proficiency in practice management systems, electronic health record (EHR) platforms, and Microsoft Excel.
• Strong analytical, organizational, and time-management skills, including the ability to manage multiple priorities.
• Excellent verbal and written communication skills and a professional, patient-focused demeanor.
• Attention to detail and commitment to accuracy and compliance in billing and collections.

Nice To Haves

• Associate degree or higher preferred.

Responsibilities

• Conduct monthly quality control reviews of credit balance reports for all clients and ensure timely, accurate distribution.
• Manage and follow up on bad debt accounts, including communicating directly with patients by phone and email to resolve outstanding balances.
• Status denied claims accurately and follow up on accounts receivable aged 60–180 days.
• Respond to daily offshore team requests concerning claims, rejections, and problem accounts.
• Review and reconcile daily claim exception reports; research and resolve held statement reports for assigned clients.
• Coordinate and complete provider approval processes each Friday to facilitate claim rebilling and meet client requirements.
• Maintain and update spreadsheets with collection agency information weekly, ensuring data accuracy and transparency.
• Participate in special projects supporting department objectives and client initiatives.
• Perform additional duties assigned by management to support departmental goals.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED