Accounts Receivable Representative

GE Appliances, a Haier company•Carolina, PR

8d•Onsite

About The Position

The Accounts Receivable Representative partners with customers to ensure timely payments and minimize past-due receivables while collaborating cross-functionally with Sales, Distribution, and Operations to resolve billing disputes and remove payment barriers. Reporting to the Manager, FP&A, this role executes and supports the organization's credit and collections processes in accordance with the Company's Credit Policy.

Requirements

Bachelor’s degree in accounting or finance.
3 years of relevant experience in collections, accounts receivable, finance, accounting, or a related field.
Proficiency using MS Office suite applications (Outlook, Excel, PowerPoint)
Ability to work under pressure and meet tight deadlines
Demonstrated ability to adapt effectively to changing routines, peak workloads, and shifting priorities.
Skilled in building strong relationships and communicating across all levels of the organization.
Speed, accuracy and efficiency crucial – data entry
Ability to manage multiple priorities
Ability to work effectively both independently and within a cross-functional team environment.
Excellent verbal and written communication skills
Strong organizational skills with a proven ability to manage tasks, time, and priorities effectively.
Fully Bilingual – English & Spanish
Proven analytical, negotiation, and influencing skills
Accountable and willing to take initiative

Nice To Haves

Bachelor’s degree in Business Administration field
Experience with Oracle Finance applications

Responsibilities

Proactively manages a designated portfolio of customer accounts, utilizing AR aging reports to drive collection activities, minimize past-due receivables, achieve cash collection targets, and maintain strong customer relationships through daily communication via phone, email, and periodic site visits.
Determine appropriate actions and escalate issues when necessary to ensure timely resolution and payment.
Provide customers with requested invoices and account statements, ensuring timely and accurate support to facilitate payment resolution and collection of outstanding balances.
Partner with customers and cross-functional teams, including Sales, Operations, Distribution, Customer Service, and Finance, to investigate and resolve payment delays, invoice disputes, deductions, pricing discrepancies, and other issues impacting collections.
Research, reconcile, and apply unapplied cash, credits, and payment discrepancies to customer accounts in a timely and accurate manner.
Execute customer onboarding and Know Your Customer (KYC) processes by collecting, reviewing, validating, and maintaining required customer documentation to ensure compliance with company policies, internal controls, and regulatory requirements.
Assist with processing customer payments through POS devices and banking platforms to ensure timely and accurate recording of customer receipts.
Develop and maintain weekly sales pacing and pulse estimates using available sales and collection data to support forecasting and business planning activities.
Prepare and analyze accounts receivable reports, including aging, past-due balances, collection trends, and cash flow generated from collection activities, to support effective cash management and business decision-making.
Perform other tasks or special projects assigned within the scope of Controllership/Finance.