Accounts Receivable Representative I

NSF • Ann Arbor, MI

20h

About The Position

NSF is seeking an Accounts Receivable Representative I to join our dedicated and collaborative accounting team. The Accounts Receivable Representative I supports the Accounts Receivable function by processing invoices, credit memos, cash applications, collections and client account activities for NSF and its affiliates. This role provides direct client (internal and external) service support, ensures accurate and timely processing of transactions, and assists with monthly close activities. The position requires strong organizational skills, attention to detail, and the ability to manage multiple deadlines in a fast paced environment.

Requirements

• High school diploma or GED
• Minimum of one (1) year of related work experience.
• Excellent communication, customer service, and organizational skills.
• Understanding of general accounting concepts and financial reporting principles.
• High accuracy in data entry, recordkeeping and typing skills.
• Strong problem-solving abilities.
• Ability to manage multiple tasks under tight deadlines.
• Experience working in an ERP system.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Willingness to work overtime when needed.

Nice To Haves

• Bachelor’s degree in accounting or a related field.
• Two or more years of related accounting or customer service experience.
• Experience with Oracle Financials.
• Portal Invoice Processing: Matching and entering invoices into portal systems.
• Cash Application & Payment Posting: Accurately applying payments and resolving discrepancies.
• Advanced spreadsheet skills, including Pivot Tables and VLOOKUP.
• Technical Proficiency: Oracle, Power BI, Hubble, IPulse, and portal invoicing systems

Responsibilities

• Process invoices, credit memos, and related transactions for assigned NSF programs.
• Provide exceptional client support (internal and external) via phone, email, and written correspondence.
• Research and resolve issues related to client accounts, cash applications, billing and payment discrepancies.
• Review A/R aging reports and assist with resolving outstanding items.
• Reconcile client accounts as needed.
• Ensuring customer accounts remain accurate and up to date.
• Manage collection activities, including sending dunning letters and maintaining accurate notes in Oracle Financials.
• Communicate with program offices regarding revenue-related requests and issues.
• Assist with month-end close activities, including variance analysis, journal entries, and account reconciliations.
• Participate in annual financial audits and ensure compliance with accounting controls and guidelines.
• Perform additional duties as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance for individuals and families.
• Competitive compensation packages.
• Employer-matched 401(k) retirement plan.
• Employer-paid group-term life insurance with optional voluntary coverage.
• Employee assistance program.
• Unlimited access to professional and personal development through Catalyst online training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED