Accounts Receivable Rep
Gundersen Health System•Onalaska, WI
•Onsite
About The Position
Emplify Health by Gundersen is seeking an Accounts Receivable Rep to join our Customer Financial Service team! If you are someone with strong customer service, enjoy meaningful work, and are detail oriented, this is the position for you!
Requirements
- High School Diploma or equivalency
- Successful completion of defined core competency testing for Accounts Receivable Representatives.
- 1 year work experience, preferably working in a medical facility, insurance company or office setting.
Responsibilities
- Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines.
- Create cost estimates for patients and assist with any follow up questions.
- Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances.
- Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.
- Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.
- Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.
Benefits
- Medical
- Dental
- Life Ins
- HSA/FSA
- 401k & Base Contribution
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
