Accounts Receivable Rep (Customer Financial Service)
About The Position
Emplify Health by Gundersen is seeking a compassionate and detail-oriented individual to join our team. In this important role, you will conduct thorough audits of guarantor accounts to resolve billing issues and ensure our patients receive the support they need. You will manage both inbound and outbound calls, assist with payment plans, process payments, and provide information about our charity programs. Your dedication to helping patients navigate their billing and insurance questions will make a meaningful difference in their experience. If you are passionate about providing excellent customer service and supporting our community, we would love to hear from you!
Requirements
- High school diploma or equivalency
- Great communication, customer service, and computer skills
Nice To Haves
- Background in healthcare is a plus!
Responsibilities
- Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines.
- Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances.
- Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.
- Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.
- Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.
Benefits
- Healthcare benefits
- Career Development Center
- Tuition Investment Program
- Top-rated retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
