Accounts Receivable Operations Specialist

Makino•Mason, OH

4d•Hybrid

About The Position

In this position, you will take ownership of correction-related activities, evaluate billing and transactional issues, identify root causes, and recommend solutions that improve accuracy, efficiency, and internal controls. You will work closely with Accounts Receivable, Credit, Customer Service, Sales, Operations, and other teams to ensure customer and internal account concerns are resolved accurately and timely. This is a hybrid position being in the Mason, OH corporate office a minimum of 2 days a week.

Requirements

Strong attention to detail and commitment to accuracy.
Effective written and verbal communication skills.
Ability to work independently while collaborating across multiple departments.
Proficiency in Microsoft Excel and Microsoft Office applications.
Ability to manage multiple priorities, follow issues through to resolution, and make sound decisions with limited supervision.

Nice To Haves

Experience with ERP systems, billing systems, or financial software preferred.
Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
Associate degree in Accounting, Finance, Business Administration, or a related field preferred. Equivalent education and relevant experience will also be considered.
Two to five years of experience in Accounts Receivable, Billing, Credit, Customer Service, Order Management, or a related administrative or financial function preferred.
Experience researching and resolving billing discrepancies, payment issues, or order-related exceptions preferred.

Responsibilities

Analyze billing, pricing, order processing, and transactional discrepancies to determine root causes and corrective actions.
Review correction requests and prioritize work based on customer impact, financial risk, and operational needs.
Serve as a resource for correction-related processes and provide guidance to internal stakeholders.
Identify recurring issues and recommend process improvements to reduce errors and improve efficiency.
Coordinate issue resolution across Finance, Credit, Customer Service, Sales, Operations, and other departments.
Research complex account issues and determine appropriate resolution strategies within company guidelines.
Support process documentation, workflow improvements, and control procedures to strengthen operational effectiveness.