Accounts Receivable/Medical Billing Specialist

The Remedy•White Bear Lake, MN

4d•$24 - $28•Hybrid

About The Position

The Accounts Receivable/Medical Billing Specialist is responsible for managing patient-facing billing inquiries, resolving accounts receivable, and driving collections performance through high-volume inbound and outbound phone interactions. This role serves as a subject matter expert in patient billing and acts as a key resource to the Revenue Cycle Manager for resolving complex AR issues, reducing aged receivables, and improving cash flow. The ideal candidate is highly skilled in communicating with patients, comfortable with collections activities, and experienced in navigating billing systems, payer requirements, and patient financial discussions with professionalism and empathy. This role is eligible for remote work after a period of on-site training determined by proficiency in the role. The training will be onsite at our Vadnais Heights location and the hours for this role are 9am CST -5:30pm CST.

Requirements

Minimum of 3+ years of experience in medical billing, accounts receivable, or patient collections.
Strong experience in high-volume patient collections and phone-based account resolution.
Excellent customer service and negotiation skills, with the ability to handle sensitive financial conversations.
Proficiency in accounts receivable processes and patient billing workflows.
Working knowledge of CPT, ICD coding, and payer guidelines.
Ability to interpret EOBs and billing statements.
Strong problem-solving, critical thinking, and organizational skills.
Ability to manage multiple priorities in a fast-paced, metric-driven environment.
Proficiency with billing systems, EMRs, and Microsoft Office applications.
Excellent written and verbal communication skills.
Ability to exercise independent judgment while maintaining attention to detail.
All candidates must be legally authorized to work in the United States. The company does not currently sponsor employment visas.

Nice To Haves

Prior experience in patient-facing billing call center or high-volume phone environment strongly preferred.
Equivalent combination of education and experience will be considered.

Responsibilities

Handle a high volume of inbound calls from patients regarding billing inquiries, account balances, insurance processing, and payment options.
Conduct outbound calls to patients to resolve outstanding balances, secure payments, and establish payment arrangements.
Educate patients on billing statements, insurance coverage, and financial responsibility in a clear and compassionate manner.
Negotiate and set up payment plans in accordance with company policies while maintaining positive patient relationships.
Monitor payment arrangements and follow up promptly on missed or delinquent payments.
Perform timely and accurate follow-up on patient balances to ensure resolution and maximize collections.
Work assigned AR queues, including aged accounts, complex balances, and special projects.
Review account activity to identify discrepancies and take appropriate action to resolve outstanding balances.
Meet or exceed productivity, quality, and collections targets.
Maintain accuracy in documentation of account activity, patient communications, and payment arrangements.
Uphold HIPAA and patient confidentiality standards at all times.