Accounts Receivable Intern (3 - 6 month co-op)

TriMech

12h•Hybrid

About The Position

The Accounts Receivable Collection Specialist position is a cross functional role that will assist in collections and resolving client issues. This position is expected to make collection calls and emails in addition to answering phone calls, resulting in either research to resolve or fielding complex questions to the assigned Client Support AR Specialist. The position also consists of a variety of financial, clerical, and administrative duties including, but not limited to preparing data entry and resolving routine problems. This position interacts regularly with both external and internal customers. This position will work under the direct supervision of the Accounts Receivable Manager.

Requirements

At least 1-2 years’ experience in a collection’s role preferred
In the accounts receivable world, understand what credits and debits are, their effect on client’s payment history
Strong customer service skills
Ability to work within a team to troubleshoot problems and come up with solutions
Comfortable speaking on the phone with clients in respectful and courteous manner.
Comfortable with tactfully discussing collection issues with clients.
Strong problem-solving and analytical skills, quick thinking
Strong verbal and interpersonal skills
Strong professional and grammatical written communication skills
Act with a sense of urgency to address client issues and questions.
Ability to take initiative and work proactively.
Ability to work independently, resourcefully seek answers, and remove obstacles.
Ability to work collaboratively in a team environment.

Responsibilities

Collect past due invoices
Researches and investigates client account issues, and monitors accounts as appropriate
Reconciles and sends out statements of account to clients and ensures that all information appearing on them is accurate and complete.
Respond to client inquiries in an accurate and timely manner.
Monitors, controls and resolves non-payments, delayed or delinquent payments, and other anomalies
Responds to inquiries and researches and resolves problems related to client-related transactions
Work with AR Client Support team to support requests.
Address a variety of issues daily that come to the team both internally and externally.
Assist in providing banking information or W9’s to internal and external clients.
Assist with processing credit card payments.
Collect tax exemption forms from clients, updating client records
Assist in any way necessary to help with the collection of client balances.
Handle additional tasks as requested by the Accounts Receivable Manager