Accounts Receivable Follow Up Supervisor

Children's Hospital of Philadelphia•Philadelphia, PA

7d•$69,200 - $88,200•Onsite

About The Position

The Accounts Receivable Follow Up Supervisor serves as an operational leader and subject matter expert in revenue cycle management and accounts receivable operations. Key responsibilities of the role include building an outstanding team culture through consistent engagement; fostering professional development of all direct and indirect reports, especially the next generation of CHOP leaders; identifying, deploying, and maintaining best practices in revenue cycle operations; understanding and monitoring Key Performance Indicators (KPIs), and taking quick and appropriate action to maintain the financial health of CHOPPA. This position collaborates with stakeholders at all levels, mentors team members, and ensures alignment with organizational financial goals. Reporting to the AR Follow Up Manager, the AR Follow Up Supervisor will supervise a team of dedicated accounts receivable staff. The Supervisor will work closely with the CHOPPA revenue cycle leadership team to ensure successful attainment of financial goals.

Requirements

High School Diploma / GED Required
At least three (3) years experience in revenue cycle management, billing, or related healthcare operations Required
Advanced knowledge of revenue cycle and collections processes, payor regulations, and reimbursement methodologies. (Required proficiency)
Proficient in healthcare systems (e.g., EPIC), Microsoft Office Suite, and data reporting tools. (Required proficiency)
Strong leadership, analytical, organizational, and communication skills. (Required proficiency)
Ability to manage complex projects, maintain confidentiality, and work collaboratively across teams. (Required proficiency)

Nice To Haves

Bachelor's Degree Preferred
At least one (1) year of leadership or supervisory role within a healthcare environment Preferred

Responsibilities

Demonstrate strong understanding of the local managed care environment, including, but not limited to, managed care policies and procedures, reimbursements mechanisms, and practice management/medical office procedures.
Provide strategic direction for patient financial services collections, including monitoring cash flow performance against targets.
Monitor the financial health of the CHOPPA revenue cycle through established KPIs and benchmarks and notify leadership of emerging trends.
Utilize available reporting and trending tools (dashboards, etc.) together with analytical skills to develop insights into the financial health of revenue cycle operations.
Build relationships with payor representatives to expedite claim adjudication, resolve payment delays, and address underpayments.
Review and address reimbursement trends, ensuring timely communication with staff and leadership.
Manage the day-to-day workflow for assigned AR staff, ensuring appropriate assignment and prioritization of the AR work among the team members to meet operational goals.
Perform in-depth analyses of open receivables, identifying and addressing negative trends; maintain appropriate log of significant reimbursement challenges including payer, volume, charges, and contractual reimbursement that are impacted.
Ensure appropriate escalation of reimbursement challenges to senior and/or executive leadership as well as to the payers for resolution.
Conduct root-cause analysis of significant challenges to reimbursement, and develop and implement appropriate process improvements to resolve and/or prevent recurrence.
Develop and maintain an engaging culture for the CHOPPA revenue cycle team that attracts and retains highly capable staff and enables and encourages staff to develop professionally to their full potential.
Lead by example to demonstrate and instill CHOP ICARE values throughout the team.
Facilitate regular team meetings to ensure alignment on goals and priorities, to communicate new information, and to build team culture.
Mentor and develop staff, providing feedback through formal reviews and ongoing communication.
Ensure that fair and appropriate standards for work productivity and quality are developed and maintained, and that these are consistently applied to all team members.
Foster cross-departmental collaboration to promote shared vision and streamlined operations.
Support Managers with payor communications including minutes, distribution to staff, conducts in-services and training as needed.
Ensure timely completion of annual evaluations and support staffing needs, including hiring, terminations, and status changes.