Accounts Receivable & Customer Service Representative

Kelley's Market | Kelley Williamson Company•Rockford, IL

58m•$21 - $25•Onsite

About The Position

The AR & Customer Service Specialist plays a key role in supporting customer accounts, order execution, and revenue flow within the KW Oil division. This position ensures accuracy across order processing, billing, and accounts receivable while partnering cross-functionally with operations and finance. You will: Support Customer Orders & Operations Accurately enter, validate, and manage customer orders in alignment with product specifications, pricing, and delivery requirements Partner with the Sr. Customer Service Specialist to ensure consistency in order accuracy and customer communication Coordinate with Dispatch and Warehouse Leadership to ensure timely and accurate order fulfillment Proactively identify and resolve gaps related to scheduling, product availability, or delivery execution Manage Accounts Receivable & Financial Accuracy Process and apply incoming payments (check, ACH, and other forms) while maintaining accurate account balances Monitor aging reports and proactively support collection efforts on past due accounts Perform credit checks and assist with new customer account setup Investigate and resolve billing discrepancies in partnership with customers, sales, and finance Support account reconciliation, reporting, and month-end close processes, including generating customer statements Maintain Data Integrity & Documentation Ensure accuracy and consistency across invoices, order records, and financial documentation Maintain alignment between operational and financial systems Develop working knowledge of KW Oil products, pricing structures, and workflows to support execution Deliver Strong Customer Experience Provide timely, professional communication to internal and external stakeholders Partner cross-functionally to resolve issues efficiently and maintain service standards

Requirements

2+ years of relevant experience, in an accounts payable or general accounting scope
Strong communication and interpersonal skills
Intermediate math skills with the ability to calculate figures and amounts, such as discounts and adjustments
Proficient in Microsoft Office tools, such as Outlook and Excel
Ability to handle sensitive and confidential information appropriately

Nice To Haves

Adaptable and able to manage multiple priorities while meeting deadlines
Associate’s Degree in Accounting or other relevant field

Responsibilities

Accurately enter, validate, and manage customer orders in alignment with product specifications, pricing, and delivery requirements
Partner with the Sr. Customer Service Specialist to ensure consistency in order accuracy and customer communication
Coordinate with Dispatch and Warehouse Leadership to ensure timely and accurate order fulfillment
Proactively identify and resolve gaps related to scheduling, product availability, or delivery execution
Process and apply incoming payments (check, ACH, and other forms) while maintaining accurate account balances
Monitor aging reports and proactively support collection efforts on past due accounts
Perform credit checks and assist with new customer account setup
Investigate and resolve billing discrepancies in partnership with customers, sales, and finance
Support account reconciliation, reporting, and month-end close processes, including generating customer statements
Ensure accuracy and consistency across invoices, order records, and financial documentation
Maintain alignment between operational and financial systems
Develop working knowledge of KW Oil products, pricing structures, and workflows to support execution
Provide timely, professional communication to internal and external stakeholders
Partner cross-functionally to resolve issues efficiently and maintain service standards