Accounts Receivable Coordinator

University of New Orleans•New Orleans, LA

8d•Onsite

About The Position

Assist in the preparation and distribution of collection notices, in coordination with the Director of Accounts Receivable, for both student and non-student accounts. Ensure that sound collection practices are followed to support the University's financial objectives while maintaining positive customer relationships and compliance with the Fair Debt Collection Practices Act. Ensure compliance with university & system policies (internal controls, administrative policies, permanent memoranda, etc.) and relevant state & federal regulations (Title IV, Title IX, FERPA, etc.). Aid in the accurate maintenance and reconciliation of student accounts processing corrections and adjustments when approved. Contact students and non-students by email or over the phone regarding delinquent balances or missed payment plan installments. Assist with preparing monthly and quarterly reports; communicate with university officials concerning the status of these accounts. Responsible to respond to inquiries from students, parents, faculty, staff, third-party vendors, and others regarding payment of past due accounts. Assist with the Perkins Loan program and the day-to-day requirements of the program; Work with billing company to ensure accuracy of the individual students who have received the Perkin's Loan. Assist with outside agencies who are under contract to pursue those delinquent accounts which have been assigned as a result of the University having exhausted its in-house collection efforts. Responsible to assist in requesting and maintaining supporting documentation from the departments before establishing receivables. Responsible for creating student refunds, payment plans, and third-party receivables for accuracy. Participate in Fall, Spring, and Summer registration activities and assist in the Enrollment Cancellation process. Provide financial counseling to students withdrawing from the University and its financial ramifications to the student of early withdrawal. Process “Ad hoc” transactions and student payments at the Bursar Counter.

Requirements

Bachelor’s degree or Associate degree with 2 years of student services experience in lieu of degree
Good verbal/written communication skills.
Ability to work effectively under pressure and with others.

Nice To Haves

Experience with Workday ERP Student Financials System in the Bursar and Financial offices in a higher education setting.

Responsibilities

Assist in the preparation and distribution of collection notices for student and non-student accounts.
Ensure sound collection practices are followed, maintaining positive customer relationships and compliance with the Fair Debt Collection Practices Act.
Ensure compliance with university, system, state, and federal policies and regulations.
Aid in the accurate maintenance and reconciliation of student accounts, processing corrections and adjustments.
Contact students and non-students regarding delinquent balances or missed payment plan installments.
Assist with preparing monthly and quarterly reports and communicate with university officials.
Respond to inquiries regarding payment of past due accounts.
Assist with the Perkins Loan program and work with the billing company.
Assist with outside agencies handling delinquent accounts.
Assist in requesting and maintaining supporting documentation for receivables.
Create student refunds, payment plans, and third-party receivables.
Participate in registration activities and assist in the Enrollment Cancellation process.
Provide financial counseling to students withdrawing from the University.
Process ad hoc transactions and student payments at the Bursar Counter.