Accounts Receivable Coordinator

AccorHotel•San Diego, CA

1d•Onsite

About The Position

We invite you to join the world of luxury hospitality at the Fairmont Grand Del Mar, as our new Accounts Receivable Coordinator. The Accounts Receivable Coordinator will be responsible for managing the hotel’s accounts receivable functions, ensuring accurate and timely billing, collections, cash applications and group reconciliations. This position works closely with Front Office, Sales, Catering and other hotel departments to resolve billing issues. Communicate with guests and clients regarding collection issues, contribute to monthly Credit Meeting preparation, attend weekly resume meetings, and attend pre-con meetings as needed. Handle all FIT, Golf, Catering Event Billings and assist with Group Billing. Monitor accounts receivable aging and follow up on outstanding balances. Post and apply payments accurately to customer accounts including credit cards, checks, ACH and others Research and follow up on guest disputes and credit card chargebacks. Collect and post advance deposits for upcoming events. Support membership billing when necessary. Communicate with Sales and Catering regarding group billing, deposits and final invoices. Ensure all billing and collection activities comply with hotel policies and internal controls. Assist with audits by providing requested documentation and financial records Assist with various special projects as assigned by the Assistant Director of Finance/Chief Accountant.

Requirements

Background in accounting and proficient knowledge of computer programs.
Customer service oriented.
Able to communicate with customers on a professional level.
Proficient in computer programs, such as Accounting programs and Microsoft Office (excel, word, etc.).
Prior accounting experience is required.
Ability to communicate both verbally and written in English.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from managers, clients, customers, and vendors.
Ability to communicate to customers in a professional, business-like manner.
Applicants must be legally eligible to work the United States.

Nice To Haves

Hotel experience preferred but not required.
Experience with hotel accounting systems and property management systems preferred.
Customer Service experience is preferred.

Responsibilities

Managing the hotel’s accounts receivable functions, ensuring accurate and timely billing, collections, cash applications and group reconciliations.
Working closely with Front Office, Sales, Catering and other hotel departments to resolve billing issues.
Communicating with guests and clients regarding collection issues.
Contributing to monthly Credit Meeting preparation.
Attending weekly resume meetings.
Attending pre-con meetings as needed.
Handling all FIT, Golf, Catering Event Billings and assisting with Group Billing.
Monitoring accounts receivable aging and following up on outstanding balances.
Posting and applying payments accurately to customer accounts including credit cards, checks, ACH and others.
Researching and following up on guest disputes and credit card chargebacks.
Collecting and posting advance deposits for upcoming events.
Supporting membership billing when necessary.
Communicating with Sales and Catering regarding group billing, deposits and final invoices.
Ensuring all billing and collection activities comply with hotel policies and internal controls.
Assisting with audits by providing requested documentation and financial records.
Assisting with various special projects as assigned by the Assistant Director of Finance/Chief Accountant.

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Complimentary Meals
Complimentary on-site parking
Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.
Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
Eligible single Full-Time employees can enroll in a $0 premium health plan
Life and disability insurance
Paid Holidays
Vacation and sick leave
401(k) retirement plan with matching program
Employee Assistance Program (EAP)