Accounts Receivable Coordinator

City of Burlington, Vermont • Burlington, VT

13d • Hybrid

About The Position

The Accounts Receivable Coordinator is responsible for managing and administering the City of Burlington’s accounts receivable functions, with a primary focus on billing, collections, enforcement, and revenue tracking for taxes and tax equivalent revenues, with an emphasis on property taxes and gross receipts. This role ensures accurate billing, timely collection of municipal revenues, and compliance with local, state, and federal regulations. The Coordinator works closely with taxpayers, businesses, and internal departments to support the City’s financial stability and public service mission. Union Affiliation: American Federation of State County and Municipal Employees (AFSCME) Pay Grade 17: $32.50 - $36.23 Hourly Remote Tier 3: Up to two (2) days remote/week

Requirements

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
• Bachelor’s Degree with three (3) years of relevant collections and customer service experience required.
• Additional experience may be substituted for a degree requirement on a two-for-one year basis.
• Working knowledge of computerized accounting systems including the ability to operate spreadsheets, word-processing, and database software in a Windows based environment.
• Proficient in Microsoft Excel to fulfill the essential functions of the job.
• Initiative, creativity, and attention to detail required.
• Strong problem solving and organizational skills required.
• Superior customer service skills are required.
• Must have the ability to interact harmoniously and with a calm demeanor when having difficult conversations with coworkers and members of the public.
• Ability be appropriately react to a supervisor's feedback and incorporate said feedback to improve employee performance.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.
• Must be able to effectively communicate, negotiate, & collaborate with external and internal people, as well as all levels of management, with a customer satisfaction approach.
• Regular attendance is necessary and is essential to meeting the expectations of the job functions.
• Ability to understand and comply with City standards, safety rules and personnel policies.

Nice To Haves

• Prior municipal and/or tax administration experience preferred.

Responsibilities

• Prepare, process, and maintain property tax and gross receipts billing records.
• Generate and distribute tax bills, invoices, statements, and notices.
• Ensure accuracy of account data, charges, and billing adjustments.
• Reconcile accounts receivable balances and investigate discrepancies.
• Coordinate the annual preparation and issuance of property tax bills, ensuring correct application of approved tax rates, consistency in billing formats, and timely distribution, in collaboration with internal departments and external vendors.
• Monitor and track outstanding balances for tax and tax equivalents with a primary focus of property tax and gross receipts.
• Monitor and verify the accuracy of incoming payment processing across all methods, including checks, electronic payments, and in-person transactions, within assigned areas of responsibility.
• Maintain detailed records of all financial transactions within assigned areas in accordance with municipal policies.
• Administer and execute the property tax direct debit program, including enrollment, account maintenance, and processing of payment files, ensuring accuracy, timeliness, and compliance with established policies.
• Prepare regular reports on receivables, aging accounts, and collection activity.
• Administer delinquent account processes, including late notices, penalties, and interest calculations.
• Coordinate enforcement actions such as liens, tax sales, and payment agreements in compliance with applicable laws.
• Perform audits and reviews of gross receipts filings; in cases of non-compliance or suspected inaccuracies, request supporting financial documentation from businesses to verify reported revenues, and where documentation is not provided, determine revenues using established estimation methods in accordance with applicable ordinances and procedures.
• Work with legal counsel and external agencies on collections enforcement when necessary.
• Ensure compliance with city ordinances and state regulations governing municipal revenue collection.
• Serve as a primary point of contact for taxpayers and businesses regarding billing inquiries, disputes, and payment options.
• Provide clear, professional guidance on tax obligations, deadlines, and available programs.
• Assist in resolving account issues and negotiating payment plans when appropriate.
• Generate routine reports on property tax collection status and gross receipts billing activity, ensuring timely distribution to internal leadership and designated external stakeholders.
• Support audits by preparing required documentation and reports.
• Assist in improving billing systems, processes, and internal controls.
• Collaborate with other departments on revenue related initiatives and data sharing.
• Create, update, and maintain standard operating procedures for all assigned tasks.
• Performs other duties as required.

Benefits

• The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level