Accounts Receivable Collections Specialist

Wind River Environmental•Marlborough, MA

4d•Onsite

About The Position

The Accounts Receivable Collections Specialist will be responsible for establishing payment terms with customers and collecting payment against those terms according to established standards. He/she will follow collection procedures established by the organization and may assist with billing as needed. This role involves high volume phone calls to assigned delinquent customers, managing customers on the On Hold List, and reconciling customer disputes. The specialist will also interface with internal and external customers and participate in team review meetings.

Requirements

High School Diploma or Equivalent
3 years High Volume corporate Collections experience
Knowledge of Billing and Collections procedures
Ability to understand instructions furnished in written, oral or diagram form.
Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
Ability to work independently and manage pressure to meet deadlines.
Basic computer literacy including email and internet skills.
Ability to perform basic math functions.
Ability to work in a fast-paced environment
Highly detail oriented
Ability to learn operating procedures quickly and be able to execute consistently up to standard.

Nice To Haves

Accounts Receivable knowledge/experience

Responsibilities

Establish payment terms with customers and collect payment against those terms.
Follow established collection procedures.
Make collection calls and/or correspondence to solicit payment on overdue accounts.
Provide customer service regarding collection issues.
Process customer refunds, account adjustments, and credit memos.
Resolve client discrepancies and short payments.
Process customer credit applications to determine credit worthiness.
Monitor and maintain assigned accounts, including customer calls and small balance write-offs.
Perform customer reconciliations.
Reduce delinquency for assigned accounts.
Maintain records of all delinquent accounts, bankruptcies, and credit risks.
Prepare and file collections paperwork on approved accounts.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Communicate and follow up effectively with the sales department regarding customer accounts.
Establish and maintain effective and cooperative working relationships with customers.
Perform other assigned tasks and duties to support the Accounts Receivable Department.
Prepare weekly and monthly reporting to direct supervisor.
Manage customers on the On Hold List.
Reconcile customer disputes as they pertain to payment of outstanding balances.
Participate in team review meetings.