Accounts Receivable Collections Specialist
Alta•Kentwood, MI
•Onsite
About The Position
Our Material Handling Group is seeking a full-time Accounts Receivable Collections Specialist for our Kentwood, MI branch. The primary responsibilities of the position consist of, but are not limited to, splitting time between review of credit risk and collection of delinquent accounts. This person works closely with the Sales and Operations Departments to coordinate collection activities and will report to the Credit Manager.
Requirements
- HS diploma or GED required
- Experience in posting and balancing daily cash preferred
- Experience in a sales oriented dealership environment
- Working with a credit portfolio of $2M+
- Computer Skills - Microsoft Excel, Word, and Outlook, E-Emphasys/Extend
- Language Skills - High: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Mathematical Skills - Basic: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra.
- Reasoning Ability - Basic: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Nice To Haves
- Associate's or Bachelor's degree preferred
Responsibilities
- Review delinquent accounts and contact customers regarding overdue amounts.
- Review the risk associated with new and ongoing credit accounts
- Negotiate settlements with delinquent accounts
- Issue demand letters and escalate accounts for legal action or bad debt write-off
- Maintain clean reconciled customer account balances
- Creatively resolve any conflict between a sales oriented culture and a reasonable risk tolerance
- Collect for high activity accounts such as Fortune 100 companies
- Handle and manage incoming and outgoing phone calls, e-mail correspondence, and other communications
- Resolve invoicing, cash application, and sales tax concerns
- Process new customer credit applications and account setups
- Process manual bank deposits
- Incorporate Alta's Guiding Principles into daily activities
- Performs other duties as assigned
- Consistent, regular, and reliable attendance including being ready for work at the designated start time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
