Accounts Receivable/Collections Specialist

Confires Fire Protection Service•South Plainfield, NJ

2d•Onsite

About The Position

Confires is looking to hire a Accounts Receivable / Collections Specialist. This is a very important and essential role in our company and the ideal candidate will have a can-do personality, be well organized, detail-focused and have excellent written and verbal communication skills.

Requirements

Excellent verbal, written and customer service skills.
Detail oriented a must!
Proven ability to oversee essential business functions and meet goals/deadlines.
Thorough knowledge of general office procedures and equipment.
Ability to function in a fast-paced, team-based environment.
Must be very analytical and have excellent problem-solving skills.
Self-Starter with great organization skills, especially time management skills.
Above average knowledge of Microsoft Office Suite products, especially Excel.

Nice To Haves

Prior experience in a commercial services company preferred, but not required.

Responsibilities

Responsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect payment
Contact customer by phone/email to finalize collection of outstanding debts
Contact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP system
Respond to daily account queries and inbound calls and settle customer disputes
Follow-up in web portals for status of previously submitted items that remain unpaid
Email invoice and work ticket PDF files to customers, where required.
Preparation of summary billing using Microsoft Excel and/or Word
Preparation and mailing of monthly past due invoice notices
Adding and removing customers and/or demographic information into databases
Answering incoming overflow calls from customers regarding their invoices
Other duties as assigned