Accounts Receivable & Collections Coordinator

Ozarks Coca-Cola-Dr Pepper Bottling Company • Springfield, MO

8h

About The Position

Performs daily accounting functions within the Accounts Receivable team to help ensure timely and proper customer payments. The role includes posting receipts, analyzing and reconciling accounts, and collecting on accounts. The coordinator provides customer service, monitors account activity, resolves payment discrepancies with account managers, maintains account records, and prepares assigned documents and reports. The position has no supervisory responsibilities and requires no travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• One year of progressive work experience in accounting, specifically accounts receivable.
• Past collections experience.
• Excellent interpersonal, written, verbal, and listening communication skills, including the ability to respond to customer inquiries and complaints.
• Customer service skills and the ability to manage customer concerns and build relationships as a team member.
• Competent computer skills, including Microsoft Word, Excel, Outlook, and eoStar software.
• Ability to read, analyze, and interpret complex written information and instructions.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to solve practical problems, interpret written and verbal instructions, analyze issues, and gather relevant data.
• Attention to detail and accuracy, good organizational skills, tenacity, and a sense of urgency.
• High school diploma or equivalent preferred but not required.

Responsibilities

• Record incoming customer payments by EFT and/or check.
• Make collection calls to customers and answer incoming customer calls.
• Analyze data and solve problems.
• Assist and direct customers to the new payment portal.
• Manage the accounts receivable aging, work accounts over 60 days on a weekly basis, and report their status to the Supervisor.
• Provide excellent customer service with a positive, helpful attitude.
• Use available tools to identify payment discrepancies and work with account managers to reconcile them.
• Monitor customer accounts for accurate invoicing and payments.
• Update customer records and account notes.
• Maintain good working relationships with customers, team members, sales personnel, drivers, and management.
• Prepare documents and reports as assigned.
• Communicate effectively with customers by phone and/or email.
• Maintain documentation for compliance with policies and procedures and for internal and external audits.
• Perform primary and secondary duties assigned by the Supervisor, as well as other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED