Accounts Receivable & Collections Analyst

Mac Papers and Packaging,•Jacksonville, FL

7h•Onsite

About The Position

The Accounts Receivable & Collections Analyst is part of a team of highly motivated, customer-oriented individuals seeking to deliver exceptional experiences to our customers and drive performance of the organization. This role ensures timely and accurate invoicing, effective cash collections, and strong customer account management while maintaining compliance with internal policies. The analyst will support the Company’s largest and top-tier customers.

Requirements

Minimum of 5+ years in accounts receivable, billing, or collections
Strong knowledge of AR processes, billing systems, and collections practices
Experience using ERP accounting platforms (Infor M3, SAP, Sage, Syspro)
Experience using AR automation platforms such as BillTrust
Working knowledge of EDI and customer billing portals
Excellent analytical skills
Proven attention to detail
Working knowledge of accounting standards
High proficiency with Microsoft Excel
Ability to multitask and prioritize workload
Must have intermediate Microsoft Office (Word, Excel, Outlook) skills
Must be able to efficiently use a Windows-based computer
Ability to prioritize and complete assignments accurately and in a timely manner
Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment
Strong interpersonal, organizational, oral and written communications skills
Must be able to read and communicate in English, for safe and effective performance of the job and business operations
Must be able to work independently, and with a team
Must be able to pass a drug screen and criminal background check

Nice To Haves

BS in Accounting or Finance is preferred

Responsibilities

Reduce Days Sales Outstanding (DSO)
Reconcile customer accounts, including researching short payments, deductions, and unapplied cash
Partner with other Accounts Receivable team members, sales and customers to resolve discrepancies and maintain accurate account status
Maintain detailed account notes and accurate support files for payments, adjustments and journal entries
Monitor AR aging and ensure balances are accurate. Apply credits to open balances in a timely manner
Coordinate, facilitate and troubleshoot multiple customer portals
Complete the billing process on orders that were not auto billed at delivery
Review and correct invoicing exceptions and authorize billing
Ensure proper application of pricing, discounts, and tax requirements
Maintain a log and resolve billing issues by collaborating with customers, sales, customer service, and Finance
Issue and review credit memos for returned product, quantity, and discrepancies
Ensure AR Manager is aware of any potential issues that would affect payments being made timely
Manage a portfolio of customer accounts to ensure timely payment of outstanding invoices.
Conduct proactive collections outreach via phone and email
Analyze aging reports and prioritize collection efforts to reduce past-due balances
Negotiate payment plans and resolve payment disputes in a professional manner, escalate timely as needed
Coordinate with the AR Supervisor, AR Manager and Collections Analyst to improve collections, including customer outreach and escalation of high-risk or delinquent accounts as needed
Identify opportunities to improve billing accuracy, collection efficiency, and customer experience
Ensure compliance with internal controls, company policies, and audit requirements
Support month-end close activities related to AR