Accounts Receivable & Client Relations Manager | Queens, NY · $65,000–$95,000 - 2488

Bhired • Queens, NY

7d • Onsite

About The Position

A well-established freight forwarding and logistics company is looking for an Accounts Receivable & Client Relations professional to own collections and customer relationships for a growing book of business. This is a high-EQ, high-visibility role for someone who wants to build real relationships with clients while keeping receivables on track — and who has their eye on growing into a supervisory or leadership position down the line. You'll be the calm, proactive voice that keeps clients happy even when the conversation is about money.

Requirements

• Strong communication skills, both written and verbal
• Detail-oriented and comfortable working with numbers
• Proficient in Microsoft Outlook and Excel
• Adaptable and willing to learn new software and systems (accounting background not required — full training provided)
• Professional, reliable, and committed to long-term growth within the company

Nice To Haves

• Prior customer service, collections, or account management experience a plus

Responsibilities

• Proactively monitor accounts and follow up on outstanding balances via phone, email, and messaging
• Build strong, long-term relationships with clients while negotiating payment and resolving billing questions
• Handle sensitive conversations with professionalism, empathy, and confidence
• Track aging invoices and prioritize outreach based on account status
• Communicate clearly with clients around credit terms, statements, and payment timelines
• Escalate and manage more complex account situations (disputes, non-payment, legal matters) alongside leadership
• Learn internal systems and processes with the goal of eventually training and supervising others
• Take increasing ownership of the department's workflow and decision-making over time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed