AR Clerk CA

SBI•Rancho Cucamonga, CA

About The Position

The Accounts Receivable Clerk delivers high-quality customer service to internal and external customers, supports business development and retention through deposits and reporting, and performs administrative tasks that support the company’s mission of delivering quality and value. The role follows credit and collection policies; processes customer payments and account adjustments; researches payment discrepancies; monitors delinquent and high-risk accounts; makes collection calls; prepares and verifies deposits; and responds to customer inquiries. It also includes preparing account analyses and maintaining documentation manually and electronically. This is a desk job in a very busy work environment that can be loud at times. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional late nights and Saturdays during busier periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma.
Experience in customer service or accounts receivable.
Excel knowledge and understanding.
Strong communication skills.
Strong PC skills and ability to navigate Corsicana Mattress systems.
Working knowledge of relevant software.
Understanding of basic accounting principles and basic math skills.
Understanding of internal controls.
Ability to use work-related equipment and materials responsibly.
Attention to detail; ability to plan and organize; and good time-management skills.
Ability to retain or locate policies and procedures as needed.
Problem-solving ability and customer-service orientation.
Ability to work under deadline pressure and in a fast-paced environment, independently and cooperatively as part of a team.
Patient, calm under pressure, and team-oriented.

Responsibilities

Adhere to credit and collection policies.
Accurately apply customer payments.
Research and resolve payment discrepancies.
Process credit card payments and customer account credit memos.
Adjust customer accounts as needed.
Review aging reports periodically to monitor delinquent payments and flag high-risk accounts.
Perform standard daily collection calls.
Prepare daily cash deposits and verify their accuracy.
Relay information to the appropriate cash management accountant.
Answer customer inquiries.
Prepare account analyses as needed.
Copy and file documentation manually and electronically as needed.
Perform other assigned duties.