Accounts Receivable

Meta•Albuquerque, NM

8d•$18 - $18•Onsite

About The Position

This role is a temporary position for one year, focusing on Accounts Receivable duties alongside customer service responsibilities. The company supports several nationally-known clients and has access to a variety of jobs on an ongoing basis. The position requires handling a high volume of customer accounts, ensuring accuracy, and maintaining strong customer relationships.

Requirements

Customer service experience.
Customer payments experience.
AR experience.
Attention to detail.
Strong customer service skills.
Able to work independently without supervision.
Able to work under time pressure and maintain/produce accurate customer records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer.

Nice To Haves

Sapphire experience is a plus.
1-3 years of experience is open to someone willing to take initiative and learn.

Responsibilities

Entering customer payments into Sapphire.
Researching and reconciling discrepancies and credits on customer accounts.
Updating and maintaining all aspects of customer account portfolios, including contact information, notes on account status, courtesy calls, and handling customer requests.
Working closely with sales and various departments to maintain accurate notes on customer account status for delivery information and account payment status.
Performing collection procedures as outlined in SOPs and escalating to a supervisor as needed.
Following up and reviewing accounts for compliance with Nevada credit law and SOPs.
Applying cash through various payment methods (checks/cash, EFT, Online Bill Pay, Drivers, NSFs) and notifying customers/sales of term changes.
Distributing monthly statements.
Working with sales and other departments to handle disputes on accounts.
Maintaining an Account Portfolio of 1,000 accounts with accurate notes and terms for customers.
Ensuring customer service is held to the highest standard and maintaining good working relationships.
Reconciling and updating customer accounts with attention to detail and accuracy.
Answering customer questions in a timely manner.
Accurately and effectively handling large volumes of orders and calls.
Problem-solving with a positive and professional demeanor.
Working under time pressure to maintain accurate customer records and provide a high level of service.
Processing checks and SAP.
Working with sales staff to collect past payments due.
Performing other duties as assigned by supervisor and manager.