Accounts Receivable Associate

Jewish Community Center•Owings Mills, MD

5d•Onsite

About The Position

Under the direct supervision of the Senior Director of Finance, the Accounts Receivable Associate is responsible for the timely and accurate processing of accounts receivable functions, including the daily posting of receipts, preparation of bank deposits for funds received at the Owings Mills campus, and processing credit card and ACH transactions. This position also serves as a key point of contact for member billing inquiries, responding to questions regarding account balances, statements, and payment-related concerns. The Accounts Receivable Associate provides exceptional customer services by assisting members with payment options, billing procedures, and the timely resolution of account issues while ensuring the accuracy and integrity of financial records.

Requirements

Working knowledge of accounts receivable principles, practices and procedures.
Proficiency with Microsoft 365 applications, particularly Excel, Word and Teams.
High School Diploma; minimum of two years of related experience is required.
Experience working with computerized financial systems.
Strong organizational, time management, and attention to detail skills, with the ability to prioritize multiple responsibilities and meet deadlines.
Excellent interpersonal, communication, and customer service skills, with the ability to communicate effectively and diplomatically with staff, members, community partners, and lay leaders.
Ability to maintain confidentiality and exercise discretion when handling sensitive financial and member information.
Ability to add, subtract, multiply and divide whole numbers, and do calculations involving fractions, decimals, and percentages.
Have visual requirements of mid-range vision.
Sit for long periods of time.

Nice To Haves

Working knowledge of non-profit accounting is a plus.
Salesforce experience preferred.

Responsibilities

Respond to member inquiries regarding billing, account balances, statements, and payment options, providing exceptional customer service and timely resolution of issues.
Posts member and non-member payments by recording cash, checks and credit card transactions.
Process recurring credit card and ACH transactions on the 1st, 5th, 10th & 20th of each month and promptly follow up on declined transactions by phone or email.
Review accounts receivable aging reports for accuracy and proactively contact members with balances that are more than 30 days past due.
Journalizes daily charges, discounts, and scholarships.
Posts charges, payments, and scholarship adjustments from posting sheets into Salesforce based software.
Prepare and make daily bank deposits in accordance with established cash handling procedures.
Assist other members of the finance team as needed to ensure that adjustments in billing for members due to changes in membership or class changes are completed accurately.
Enter and process program registrations accurately and in a timely manner.
Track, maintain, and apply state-funded preschool vouchers to member accounts, ensuring accurate account reconciliation.
Open and reconcile the night drop safe, prepare the daily cash receipts journal, balance the cash drawer, and prepare cash boxes for daily operations.
Stay up to date on Gordon Center programming and performances to assist patrons with general event information (i.e.: be able to describe what the show is: music, family show, film, author talk etc.)
Support Gordon Center Box Office ticket sales.
Assist with special projects and JCC -wide events as assigned.
Cross-train in other finance department functions to provide operational support and coverage when needed.
Perform other duties as assigned.