Accounts Receivable Associate

Ontra

2h • Remote

About The Position

Ontra is seeking an Accounts Receivable Associate reporting to our Team Lead, Billing Operations, on our Finance & Accounting team.
The role is a great opportunity for someone who is excited to serve as the liaison between Ontra’s Finance & Accounting function and our diverse customer roster. Our ideal candidate will be responsible for obtaining an in-depth understanding of our company and our customers’ billing processes and should be able to identify and resolve complex billing issues.
If you are an up-and-coming finance/accounting professional looking to deliver a large impact on a growing team and company, we’d love to get to know you!

Requirements

• Experience: 1+ years of professional experience; knowledge of billing, collections, and accounts receivable preferred
• Accounting: understanding of order-to-cash processes, aging reports, and foreign exchange rates
• Superior Attention to Detail: takes time and effort to avoid errors and consistently delivers accurate work product
• Organized and Adaptable: can shift between multiple priorities without losing accuracy or momentum, and see tasks to completion in a timely manner
• Polished Customer Service: proven ability to interact with clients in a positive, professional manner and proactively resolve customer issues related to invoicing and collections
• Proactive Communication: ability to communicate clearly and professionally, both internally and externally, in a variety of formats (written and verbal)
• Excel: working knowledge of pivot tables, vlookup, generating reports and manipulating data
• Software: experience with or interest in learning common accounting and billing software platforms (e.g., NetSuite or BillingPlatform) a plus

Responsibilities

• Invoicing: accurately and efficiently prepare invoices in compliance with client guidelines to facilitate prompt payment
• Collections: proactively monitor delinquent accounts and contact customers to discuss overdue balances
• Customer Outreach: communicate with customers to resolve any billing or payment inquiries in a timely and professional manner
• Internal Coordination: collaborate with Customer Success to ensure timely delivery of customer invoices and collaborate to resolve billing issues related to invoices and delinquent accounts
• Inbox Management: maintain an organized inbox and utilize internal ticketing system to respond to customer inquiries with a sense of ownership and urgency
• Data Integrity: maintain up-to-date customer information records and billing contacts
• Cash Application: develop an understanding of Ontra’s cash application process to investigate unallocated funds and ensure AR balances are accurate across systems

Benefits

• Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships, to home office setup, student loans, pet care, and more
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed