Accounts Receivable Analyst

Staples•Framingham, MA

About The Position

Staples is business to business. You’re what binds us together. Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth. Join our Accounts Receivable team and help strengthen Staples' financial performance while delivering a positive customer experience. In this role, you will manage a specialized portfolio, resolve complex account issues, improve cash collection, and partner across the business to reduce risk and keep receivables moving.

Requirements

2+ years of related experience in accounts receivable, accounting, finance operations, or a similar support role.
Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and filters.
Experience using or learning ERP or accounting systems such as Oracle, SAP, or NetSuite.
Ability to analyze data sets, identify patterns, and draw conclusions based on financial trends.
Demonstrated ability to follow established processes accurately and communicate clearly in writing and verbally.
Strong attention to detail and a high degree of accuracy in account review, data entry, and reconciliation.
Analytical and problem-solving skills, with the ability to identify trends, investigate discrepancies, and perform root-cause analysis.
Customer-focused communication skills and confidence working with internal partners and external customers at multiple levels.
Strong organization and prioritization skills, with the ability to manage multiple deadlines in a fast-paced environment.
A proactive, resourceful approach and eagerness to learn new systems, processes, and collection methods.
Ability to work independently within established procedures and recognize when non-standard issues require escalation.

Nice To Haves

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Experience with collection software such as Webcollect or GetPaid.
Familiarity with accounts receivable aging, cash application, account reconciliation, and related best practices.
Knowledge of multiple customer billing and invoicing methods.

Responsibilities

Collect cash against open accounts receivable and maintain consistent customer follow-up through payment resolution.
Research account issues, reconcile payment remittances, and resolve billing and accounts receivable discrepancies promptly.
Minimize bad-debt write-offs and maximize cash receipts while balancing the needs of internal and external customers.
Complete collection activities, on-account cash research, escalations, and credit reviews within established service-level expectations.
Understand customer ordering platforms and how billing integrates with those systems to identify and resolve root causes.
Identify, propose, and implement process improvements, including streamlined workflows and automation opportunities.
Create standard operating procedures for high-effort or complex customer accounts.
Plan and organize work to achieve service-level agreements, team goals, and department objectives.
Lead customer conference calls and collaborate with Billing, Sales, Customer Service, Finance, Customer Setup, and Contract Gateway teams to resolve issues and past-due balances.
Prepare ad hoc reports, statements, reconciliation summaries, and clear presentations for customers and internal leaders.
Negotiate payment plans or settlements for significantly past-due balances within established guidelines.
Communicate professionally with customer Accounts Payable supervisors, managers, and directors while serving as a trusted partner in issue resolution.