Accounts Receivable Analyst

BoehringerPRD • Burlington, ON

1d • Hybrid

About The Position

Own the accounts receivable process for Human Pharma and Animal Health, keeping A/R healthy by resolving discrepancies and following up with customers. Partner with customers and cross-functional teams to support efficient Accounts Receivable and Credit processes, using your analytical skills to identify issues and drive timely resolution. Role is part of the FACT – Finance team, hybrid (50%), located in Burlington. This job posting is for an existing vacant position.

Requirements

• Strong knowledge of customer payments, credit, and A/R processes with working knowledge of customer account postings (debits, credits, reversals, short payments, overpayments, and offsets).
• Strong communication, collaboration, and customer service skills and proven ability to build effective internal and external relationships.
• High initiative and attention to detail, skilled at managing multiple deliverables.
• Advanced Excel skills and hands-on SAP experience.
• Understanding master data; service centre experience is an asset.
• College diploma or university degree in a business-related discipline.

Nice To Haves

• service centre experience is an asset

Responsibilities

• Manage A/R balances by monitoring customer accounts, following up on overdue items, and resolving discrepancies and deductions.
• Use customer portals and internal systems to research and resolve account issues; own the A/R mailbox and respond to customer credit and A/R inquiries.
• Review new credit applications; set credit limits and initiate SAP workflows and provide input to GBSC’s quarterly customer risk classification and credit limit analysis.
• Partner with BI Customer Care and GBSC Credit to release credit-held orders and resolve credit issues.
• Review/approve customer master data creates/updates in MGDx.
• Support credit and A/R audit and reporting, including advising on bad debt provisions, clearing small balances, and recommending write-offs as appropriate.
• Manage payment-related matters (including vendor refunds, employee A/R, and other non-customer payments) and partner with GBSC to resolve cash application questions and payment-to-invoice variances.

Benefits

• generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees)
• comprehensive and flexible benefits plan
• Defined Contribution Pension Plan with company matching of RRSPs
• Employee and Family Assistance Plan
• employee and leadership development programs
• programs to support overall health and wellness for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree