Accounts Receivable Analyst

Docomo Pacific, Inc•Tamuning, GU

10h

About The Position

Join Our Team as an Accounts Receivable Analyst! At DOCOMO PACIFIC, we’re passionate about connecting people to what matters most. We believe in delivering exceptional customer experiences, investing in our associates, and creating value for our communities. Guided by our core values of excellence, respect, trust, communication, and family, we work together with the spirit of Ina’fa’maolek—for the greater good of our island communities. As an Accounts Receivable Analyst, you’ll play a key role in maintaining the financial health of our organization by managing customer accounts, supporting collections efforts, and ensuring accurate and timely processing of receivables. Your work helps drive operational efficiency while delivering a professional and respectful customer experience.

Requirements

High school diploma or GED required.
At least one (1) year of related experience or training, or an equivalent combination of education and experience.
Ability to interpret procedures, follow guidelines, and resolve issues efficiently.
Strong interpersonal skills with the ability to work with diverse customers and teams.
Commitment to company policies, safety, and security standards.
Strong customer-service mindset with professionalism and empathy.
Excellent written and verbal communication skills.
Ability to multitask and manage competing priorities.
Strong attention to detail and organizational skills.
Sound judgment and decision-making abilities.
Ability to work independently and collaboratively in a team environment.
Basic computer proficiency, including Microsoft Word and Excel.
Ability to maintain confidentiality and handle sensitive information.

Nice To Haves

Active listening and effective communication
Critical thinking and problem solving
Negotiation and persuasion
Time management and organization
Adaptability and resilience under pressure
Team collaboration with initiative and accountability

Responsibilities

Contact customers via phone, email, or mail regarding delinquent accounts to secure payment.
Arrange payment plans or repayment schedules based on customer financial situations.
Review accounts and advise customers on actions needed to resolve outstanding balances.
Investigate and resolve billing discrepancies and customer account issues.
Maintain accurate records of collection efforts and customer financial status.
Monitor overdue accounts using internal systems and tools.
Process write-offs for uncollectible balances in accordance with company procedures.
Respond to customer inquiries related to billing and account concerns.
Collaborate with internal teams to ensure timely resolution of account issues.
Maintain strict confidentiality of customer and company information.
Perform clerical duties such as filing, correspondence, and reporting.
Demonstrate professionalism and strong attention to detail in all interactions.
Support departmental goals and complete additional duties as assigned.