Accounts Receivable Agent
About The Position
Provide Accounts Receivable (AR) support to hotel properties. Each Agent will support an average of 4-6 hotels, depending on size. This role involves regularly contacting customers via phone and email regarding their open invoices, providing duplicate invoice copies as needed, and resolving customer billing disputes or escalating them as necessary. Some research and reconciliation may be required. The position demands a high level of customer service for both external and internal customers, with prompt responses to all inquiries. Other duties may be assigned by supervisors. Regular attendance based on schedule and business needs is expected.
Requirements
- High School diploma or equivalent required
- 1-3 years customer service, administrative or accounting experience
- Above-average written and oral communications skills
- Microsoft Office Suite Experience
- Strong oral and written communication skills
- Attention to detail
Nice To Haves
- Customer Service experience in Hospitality, Accounting or Commercial Oil & Gas
Responsibilities
- Provide AR support to hotel properties
- Support an average of 4-6 hotels, depending on size
- Regularly contact customers, primarily via phone and e-mail regarding their open invoices with the hotel
- Provide duplicate invoice copies as needed
- Resolve customer billing disputes and/or escalate to supervisor/hotel as needed
- Perform research and reconciliation as needed
- Provide a high level of customer service to both external and internal customers
- Promptly respond to all inquiries
- Attend employee events, onsite meetings, hotel visits and industry conferences
- Work well with others at a variety of levels within the organization
- Maintain a comfortable, user-friendly, and organized work environment
- Adapt to new demands, reprioritize workload and address urgent demands quickly
- Communicate effectively and respectfully to all associates and all internal/external resources
- Learn new skills, technologies and business processes quickly
- Collaborate with cross-functional teams and across all levels of the organization
- Work inclusively, independently and without excessive supervision
- Maintain confidential employee information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
