Accounts Receivable Administrative Assistant

Encore Fire Protection • Pawtucket, RI

9d • Onsite

About The Position

The Accounts Receivable Administrative Assistant will provide day-to-day administrative and transactional support across Encore’s Accounts Receivable function, including Collections, Cash Applications, and AIA Billing. This role will help manage a variety of recurring requests and administrative tasks that keep our AR processes moving efficiently. The ideal candidate is organized, detail-oriented, comfortable working across multiple priorities, and willing to jump in wherever support is needed. This is a great opportunity for someone looking to gain broader exposure to Accounts Receivable while supporting a fast-paced and growing organization. Our goal is to identify someone who can provide immediate support and, if the fit is right, potentially transition into a long-term role with the team.

Requirements

• Previous administrative, customer service, Accounts Receivable, bookkeeping, or accounting support experience preferred
• Comfortable communicating with customers by phone and email
• Strong verbal and written communication skills
• Highly organized with strong attention to detail and accuracy
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfortable working with repetitive and high-volume transactional tasks
• Basic understanding of accounting or Accounts Receivable processes preferred
• Proficiency with Microsoft Office, particularly Excel and Outlook
• Ability to work independently while also supporting multiple team members and functions
• Dependable, timely, and able to consistently meet deadlines
• Positive attitude and willingness to jump in wherever support is needed
• Reliable transportation and ability to work on-site in Pawtucket, RI Monday through Friday

Nice To Haves

• An Associates or Bachelor Degree in Accounting, Finance, Business Administration, or a related field

Responsibilities

• Provide administrative support across Accounts Receivable, including Collections, Cash Applications, and AIA Billing
• Monitor and respond to incoming AR requests and recurring customer inquiries
• Assist with processing customer credit card payments
• Process and maintain customer tax exemption documentation
• Open, sort, and distribute incoming mail and payments
• Assist with invoice requests, copies, and other customer documentation
• Support customer account and remit-to address updates
• Assist with organizing, maintaining, and updating AR records and documentation
• Help research basic customer account questions and route more complex issues to the appropriate team member
• Provide light collections and customer follow-up support as needed
• Assist with data entry, reporting, and other recurring administrative tasks
• Partner with members of the broader AR team to support changing priorities and department needs
• Perform additional administrative and Accounts Receivable support as needed

Benefits

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.
• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree