Accounts Management Technician (Mid-level)

Empower AI Inc. • ,

1d • Onsite

About The Position

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Requirements

• Active TS/SCI security clearance at time of award.
• Demonstrated ability to independently apply systems analysis techniques and specialized technical knowledge to perform end user account lifecycle administration in a multi-network classified environment without continuous direct supervision.
• Ability to exercise discretion and independent judgment in technical resolution decisions, in dormant account disposition, in journaling administration, and in scripting design for bulk operations.
• Working knowledge of Active Directory administration, Active Roles Server, DOD365-J DEPO, DEOS, Defense Enterprise Email, PowerShell and Python scripting for IAM operations, shared drive/calendar/SharePoint/VPN account management, and DoD account-management policies.
• Strong analytical and problem-solving skills with a demonstrated record of resolving complex account management incidents.
• Strong customer service orientation with demonstrated experience in DoD or other large federal customer environments.
• Ability to effectively prioritize and execute tasks across multiple concurrent incidents and bulk operations in a high-pressure environment.
• Good written, oral, and interpersonal communication skills; ability to present technical ideas in business-friendly and user-friendly language.
• Ability to conduct research into PC and software issues and products as required.
• Highly self-motivated and directed; capable of operating with minimal supervision.
• Keen attention to detail and rigorous documentation standards consistent with DoD compliance requirements.
• Team-oriented and skilled in working within a collaborative environment.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical discipline; or equivalent combination of advanced vendor certification (including vendor certification in the technology being applied) and directly relevant professional experience accepted in lieu of degree.
• 6 or more years of progressively responsible professional experience in Active Directory administration, identity and access management, or DoD account lifecycle operations in roles requiring independent judgment and technical decision-making.
• ITIL v4 Foundations, CompTIA Security+, Microsoft Active Directory or equivalent certifications.

Nice To Haves

• Prior experience supporting a DoD or J6 customer environment, including multi-network classified IAM, Active Roles Server administration, DOD365-J operations, and PowerShell/Python scripting.
• Microsoft Certified: Identity and Access Administrator, Azure Administrator Associate certifications.

Responsibilities

• Perform end user account lifecycle administration across NIPRNet, SIPRNet, and Yellow Network using Active Roles Server, DEPO, DEOS, and Defense Enterprise Email, including resolution of access-related shortfalls, dormant account processing, journaling administration, and PowerShell/Python scripting for bulk operations.
• Exercise discretion and independent judgment in technical resolution decisions, in dormant account disposition, in journaling administration, and in scripting design for bulk operations — without continuous direct supervision on individual technical decisions.
• Utilize Active Roles Server and Government-provided provisioning tools to create, manage, and modify end user NIPRNet, SIPRNet, and Yellow Network accounts, processing approximately 5,700 transactions per month IAW Section 7 Performance Standards.
• Create, modify, disable, and delete accounts across NIPRNet, SIPRNet, and Yellow Network using DISA DOD365-J DEPO, DEOS, and Defense Enterprise Email capabilities; create local AD accounts prior to requesting provisioning.
• Resolve end-user access-related shortfalls including shared drive access, calendars, group mailboxes, VPN/Citrix account management, and SharePoint access IAW J6 Accounts Management SOP; exercise judgment in selecting the appropriate technical remediation for each access shortfall.
• Develop and maintain the Account Documentation Repository with received account-related documents including CAC Exclude forms, Dormant Account Exception Forms, and DD 2875s, 95% of the time.
• Identify and process dormant and inactive accounts IAW J6 Accounts Management SOP; confirm with customer organization contacts; disable or remove target accounts; contribute to the monthly Dormant Accounts Report.
• Ensure CAPSTONE, GOFO, PAS, Honorable, and Judge accounts are flagged for journaling; validate journaling status and contribute to the monthly Accounts Journaling Report.
• Coordinate with VIP Support team prior to any VIP account modifications; provide Disabled or Deleted Accounts Lists monthly to Unclassified Mobile and Classified Mobile teams.
• Perform Python scripting and PowerShell scripting in support of bulk account creations, modifications, or deletions; support persona bulk operations and enterprise-wide account setting projects; exercise judgment in script design and testing.
• Initiate resolution steps with DISA to establish, delete, or resolve email-related issues; coordinate new customer codes for newly formed DOD organizations.
• Provide accounts management subject matter expertise for Cyber inspections, Continuous Monitoring audits, and data calls (approximately six per year) and information requests from DoD Inspector General, General Counsel, or Records Managers (approximately two per month).

Benefits

• Recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level