Accounting Specialist

City of West Allis, WI•West Allis, WI

46d•Hybrid

About The Position

Make a difference in the West Allis community-where precision meets public service. Are you detail-driven, tech-savvy, and passionate about helping people? The West Allis Municipal Water Utility is looking for an Accounting Specialist to take the lead on utility billing, financial support, and customer service. This is a hybrid role that blends numbers, systems, and people-perfect for someone who thrives on variety and values accuracy.

Requirements

A sharp eye for detail and a love for organization.
Friendly, clear communication-especially when things get tricky.
Confidence using Microsoft Office (Word, Excel, Outlook).
Willingness to learn new systems and tools quickly.
A team-first attitude and a commitment to public service.
Accountable - Dependable, consistent, and effective; follows policies and uses resources wisely.
Driven - Goal-oriented, creative, and motivated to succeed; sets and pursues high standards.
Dedicated - Customer-focused, service-minded, and culturally competent.
Integrity - Honest, ethical, and trustworthy; leads by example.
Technical - Skilled in their area of expertise and eager to grow; embraces technology and cross-functional learning.
United - A team player with emotional intelligence, strong communication skills, and a positive attitude.
Progressive - Innovative, strategic, and open to change; always looking for ways to improve.

Responsibilities

Own the Billing Process: Ensure timely, accurate billing for water, sewer, storm water, and waste services.
Be the System Pro: Manage and troubleshoot the utility billing system, review meter data, and resolve discrepancies.
Support Our Customers: Answer questions, explain billing and regulations, and handle sensitive issues with care.
Keep the Books in Order: Enter invoices, run reports, and maintain clean, accurate financial records.
Lead Collections: Set up payment plans, send notices, and manage delinquent accounts with professionalism.
Coordinate Operations: Schedule service appointments, create work orders, and issue permits to contractors.
Accurately prepare, review, and bill over 19,000 utility accounts in compliance with PSC regulations, including meter reading dates, billing cycles, penalties, and adjustments..
Analyze reports to identify accounts that fall outside PSC parameters, send appropriate customer notifications, and create work orders for the meter shop as needed.
Review customer accounts prior to monthly billing to ensure accuracy of charges.
Enter vendor invoices into CentralSquare or DocuWare for payment and send invoices to vendors for tower contracts.

Benefits

Medical - The City covers 88% of the premium of the HRA plan
FREE dental insurance
FREE life insurance
FREE long-term Disability
Participate in Wisconsin's Retirement Fund, with the city contributing 6% annually.
Holiday Pay (up to 9 days)
Paid time off (up to 25 days annually to start)
Paid Training - We Invest in Our Employees!
Opportunities for advancement
Annual salary increases
Student Loan Repayment Program
Tuition Reimbursement
Educational Bonuses - just for completing a certification/training done on the city's time!
Federal Loan Forgiveness
Paid Employee Recognition Programs
Employee Wellness Program
Employee Assistance Program
Pet Insurance
Employee Happy Hour