Accounting Coordinator, Cash and Collections

WM•Houston, TX

4d•Onsite

About The Position

Perform collection activity for assigned WMRA (WM Recycle America) Commercial Accounts. Works effectively with Billing, Cash Applications, Account Managers and Customers to resolve or update on Collection efforts/status. Provide excellent customer service to both internal and external clients. Must be able to thrive in a fast-paced corporate environment. Performs based on experience most job responsibilities with increasing effectiveness with some direction from Accounting Manager. Possesses required knowledge and skill requirements, but continuously building more experience via training and team learning. Continually learning some aspects of job or developing expertise to handle them more independently and effectively.

Requirements

High School Diploma or GED (accredited)
Advanced MS Excel experience with the ability to toggle within multiple spreadsheets, and utilize VLOOKUPS and pivot tables

Responsibilities

Analyze and reconcile commercial accounts monthly and resolve any outstanding issues
Manage and execute commercial accounts collection process as approved by management including making phone calls, emailing customers, and setting up Teams meetings via Outlook
Escalate unresolved issues to Accounting Manager, Accounting Director, Account Manager or Billing as needed
Reports monthly to Accounting Manager outstanding collection accounts and issues
Maintain detailed customer information on delinquent accounts including contact information
Meet or exceed objectives and collection goals
Analyze and maintain unapplied cash with cash applications before sending Aging to customer
Conduct customer research for unresolved accounts
Prepare and send aging reports to commercial customers monthly