Accounting Associate II

Volvo Group • Greensboro, NC

12d • $45,500 - $56,200 • Onsite

About The Position

As an Accounting Associate II – Parts Billing Discrepancies, you will support the financial accuracy of dealer parts billing across U.S., Canadian, and Export operations. In this role, you will research and resolve dealer billing discrepancies, analyze invoices and supporting documentation, process financial adjustments, reconcile vendor activity, and work with dealers, suppliers, and internal business partners to drive issues through resolution. Success in this role requires strong analytical skills, attention to detail, independent judgment, and ownership. You will be expected to investigate complex issues, determine root cause, and follow problems through to accurate and well-documented resolution.

Requirements

• Associate's degree in Accounting, Finance, Business, or a related field, or equivalent relevant work experience.
• At least one year of experience in accounting, sales billing, accounts payable/receivable, claims processing, discrepancy resolution, financial operations, or a comparable analytical role.
• Ability to investigate financial and transactional issues, analyze information from multiple sources, identify root causes, and determine appropriate resolution.
• Ability to take ownership of issues, determine appropriate next steps, follow through to resolution, and recognize when escalation is necessary.
• Ability to accurately review invoices, claims, purchase orders, statements, credits, and supporting documentation while following applicable financial controls and procedures.
• Ability to independently manage multiple priorities, aging items, deadlines, and service expectations in a high-volume transactional environment.
• Ability to communicate professionally with dealers, suppliers, and internal business partners and collaborate across functional areas to resolve complex issues.
• Demonstrates curiosity, adaptability, receptiveness to feedback, and initiative in identifying opportunities to prevent recurring issues and improve processes.
• Proficiency in Microsoft Excel, Word, Outlook, and other Microsoft Office applications used for financial analysis, tracking, documentation, and communication.

Nice To Haves

• Experience researching and resolving financial or transactional discrepancies is preferred.
• Experience with accounting, billing, and operational systems. Experience with SAP, CRM, Dealer Facing Systems, or similar enterprise systems is preferred.

Responsibilities

• Research, analyze, and resolve dealer parts billing discrepancies involving billing errors, shortages, damaged or incorrect parts, duplicate billing, pricing, freight, and other order- or invoice-related issues.
• Review invoices, purchase orders, proof of delivery, vendor documentation, dealer submissions, and transaction history to determine root cause and appropriate resolution.
• Manage assigned dealer discrepancies from initial review through resolution, ensuring claims are properly researched, documented, and processed in accordance with established policies and service expectations.
• Process supplier invoices, dealer billing transactions, credits, debits, and other financial adjustments while validating supporting documentation and maintaining financial accuracy.
• Review and reconcile vendor statements and account activity, research outstanding balances and unapplied credits, and coordinate resolution of open financial items.
• Work with dealers, suppliers, and internal business partners to obtain information, resolve discrepancies, and determine appropriate ownership and next steps.
• Provide clear, professional, and timely communication regarding claim requirements, status, policies, and resolution while meeting applicable Service Level Agreements (SLAs).
• Independently manage an assigned portfolio of discrepancies, credits, reconciliations, and related financial transactions while balancing priorities and established timelines.
• Monitor aging, proactively follow up on unresolved items, and escalate risks or barriers when appropriate.
• Maintain accurate documentation supporting discrepancy decisions and financial transactions while following established accounting policies, internal controls, approval requirements, and departmental procedures.
• Identify recurring billing issues, process breakdowns, and discrepancy trends and partner with appropriate stakeholders to support solutions that improve accuracy, efficiency, and the customer experience.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree