Accounting Associate - Collections- Hybrid in Fairlawn, OH

OEC • Pittsburgh, PA

4d • Hybrid

About The Position

The Accounting Associate - Collections manages past-due customer accounts to reduce delinquency and protect company cash flow. The role monitors accounts receivable aging, resolves outstanding balances, negotiates payment plans, and serves as a primary customer contact for billing disputes and payment status. It maintains accurate records supporting monthly, quarterly, and annual reporting.

The position reviews aging and prioritizes outreach; codes and posts payments; reconciles accounts; contacts customers by phone, email, and letter; resolves billing discrepancies and disputes with internal teams; prepares aging and bad-debt reports; escalates delinquent accounts; processes credit card payments through RBS; supports billing and credit decisions; and ensures compliance with applicable debt collection laws and internal policies. It also provides clerical support, assists with projects, and backs up teammates.

Requirements

• High school diploma or GED.
• At least 3 years of experience in collections, accounts receivable, or credit support.
• Experience negotiating payments and managing past-due accounts.
• Working knowledge of FDCPA and collections best practices.
• Advanced Excel skills, including pivot tables and VLOOKUP/XLOOKUP.
• Comfort with high-volume outbound calls and firm, professional payment conversations.
• Strong communication, organization, and relationship-building skills across teams and stakeholders.
• Ability to manage multiple deadlines simultaneously.

Responsibilities

• Review accounts receivable aging daily and prioritize outreach based on risk, balance, and days delinquent.
• Code and post payments and reconcile related accounts.
• Contact customers by phone, email, and letter to secure payment; negotiate and document payment plans.
• Resolve billing discrepancies, short pays, and disputes, coordinating with Sales and Customer Service as needed.
• Maintain detailed collection notes and account histories for each contact and promise-to-pay.
• Prepare month-, quarter-, and year-end aging summaries and bad-debt exposure reports, researching discrepancies.
• Send past-due notices and demand letters, escalating accounts according to collection stage.
• Recommend and document chronically delinquent accounts for agency or legal referral.
• Process credit card payments via RBS.
• Track monthly bad-debt write-offs, update payment terms, process billing and statements according to contract terms, and manage the billing system's subscription database.
• Recommend and coordinate credit holds, releases, and restrictions alongside Sales and Account Management.
• Ensure collection activity follows applicable debt collection laws, including FDCPA, and internal policies.
• Provide clerical support, assist with special projects, and back up teammates during absences.

Benefits

• Medical, dental, and vision coverage starting Day 1.
• 401(k) with company match.
• Unlimited Flex Time Off.
• 10 company-paid holidays.
• Professional development programs and tuition assistance.
• Employee resource groups.
• Exclusive employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED