Accountant III - Access Rules

TX-HHSC-DSHS-DFPS•Austin, TX

31d•Onsite

About The Position

This position is in the Chief Financial Office’s Accounting Department. If you have experience in research, customer service, reconciliation, accounting, bookkeeping, or cash-handling, this job opportunity is for you. Performs moderately complex (journey-level) accounting work. Works under general supervision, with limited latitude for the use of initiative and independent judgment. This position will be responsible for billing, collections, reconciliation, and late fee assessments for Access Rules. In addition, this position will be responsible for the following tasks. Communicate with internal and external accounting teams via phone, email, and MS Team meetings to prepare and process fund move requests, claim setups, refunds, and any additional incoming tasks. Answer incoming client calls and make outbound phone calls regarding client account information. Verify the accuracy of client account information and request workflow logs to address discrepancies. Monitor the progress of workflow log requests from clients in the Accounts Receivable Tracking System (ARTS).

Requirements

Minimum 3 years of billing, collections, financial research, accounting, finance, or cash-handling experience in related field.
State or Governmental accounting preferred.
Experience using automated accounting or customer database systems is preferred.
Experience using MS office suite or equivalent (Word, Excel, Outlook, Teams) is preferred.
Excellent written communications as observed by detail and completeness of information provided on the state application.
Graduated from High School or equivalent.
Knowledge in billing, collections, research, customer service, reconciliation cash handling or fund processing and knowledge of policies and procedures for handling funds including reconciliation.
Skill in the use of office equipment, computers, and various software applications.
Skill in problem identification and resolution.
Ability to interpret and apply accounting data and work accurately with numerical detail.
Ability to work within established deadlines and ability to prepare accurate reports.
Ability to communicate effectively and professionally with clients, providers, agency staff, and others.
Ability to work under moderate supervision with limited latitude for the use of initiative and independent judgment.

Nice To Haves

State or Governmental accounting preferred.
Experience using automated accounting or customer database systems is preferred.
Experience using MS office suite or equivalent (Word, Excel, Outlook, Teams) is preferred.

Responsibilities

Receive and prepare refund requests, fund moves, claim setups and additional requests sent in via email and USPS.
Process and keep all client information remitted to the agency confidential.
Research, analyze, sort, and process financial data utilizing multiple client-based accounting systems.
Backup additional tasks and areas of Accounts Receivable (AR) as assigned by management.
All tasks are performed in accordance with Federal and State guidelines managed by Senate Bill 245. Funds must be deposited within 72 hours of receipt.
Prepare refund requests, SARS, and fund moves sent to the ARTS Corrections inbox. Billing, collections, reconciliation, and late fee assessments for Access Rules (50%)
Complete Provider Claim setups sent to ARTS Claims inbox. (5%)
Assist with State Reviews, one-time debit requests from Supplemental Nutrition Assistance Program (SNAP) and other requests sent to ARTS Projects inbox. (15%)
Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, Fair Hearing Appeal requests, disputes of liability, documentation, retrieve after hours voicemails, and return client calls as needed. Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements. (10%)
Backup to the following tasks: Answer incoming calls determined by management to meet business needs. Take inbound collection calls and respond to inquiries from clients who were overpaid by the Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Provide account information to clients using various databases. Create, work, and monitor the progress of client workflow logs via the Accounts Receivable Tracking System (ARTS) for claim changes, reviews, and refund requests. Make outbound return calls to clients to provide account details and answer inquiries received via voicemail. Verify client account accuracy and update information as requested or needed. Assist with New ARTS user setups, ARTS password resets, and TOP file uploads/downloads and Pending Top Collection lists. (10%)
Cross train in other areas of the Accounts Receivable Department to aid as a backup as needed and assigned by management. (5%)
Work on special assignments as determined by management to accommodate business needs and deadlines. (5%)