Account Support Specialist

Wellpath•Victorville, CA

4d•Onsite

About The Position

The Account Support Specialist role involves providing essential support to the company's Federal Bureau of Prisons (FBOP) services by managing and maintaining client accounts, including scheduling, reporting, record-keeping, and claims/invoice review. The position requires a detail-oriented individual with exceptional organizational skills to ensure the smooth running of the FBOP client base.

Requirements

College degree or related experience.
2 to 5 years of professional experience preferably in a medical or healthcare environment.
Outstanding Interpersonal communication (verbal & written) and telecommunication skills.
Responsible for multiple daily communications with Clinical Director, HSA, Health Records Assistant, hospitals and specialty physician providers.
Superior organizational skills required and must be able to aggressively utilize strong multi-tasking abilities to coordinate scheduling patient appointments and managing daily appointment calendar.
Computer proficiency with specific skills in MS Word, Excel and Power Point.
Excellent attention to detail and comfortable working under tight timelines.

Responsibilities

Coordinate and schedule patient medical referrals to appropriate providers and ensure timely communication of appointment confirmations to site staff.
Manage Electronic Record Management Application scheduling functions for FBOP business, including initial referral entry, appointment scheduling, patient information history, and completion status.
Maintain positive relations with partner hospitals and specialty physician providers, ensuring accurate and timely payments, and communicate provider needs to the Network Development department.
Manage patient appointment book for on-site clinics and emergency off-site occurrences and obtain proper documentation from clients on a monthly basis.
Communicate emergent issues, invoicing concerns, process improvement, and client reporting to FBOP leadership and the client.
Obtain and manage medical records from outside providers and provide timely information to the client.