Account Support Specialist
About The Position
Blue Chip Group’s Beverage Division is seeking a motivated recent graduate or early-career professional to join our team as an Account Support Specialist within our contract manufacturing business. The Account Support Specialist supports and helps manage assigned customer accounts while learning the commercial, operational, and financial mechanics behind beverage production in a fast-paced manufacturing environment. You will work directly with customers while coordinating internally with Operations, Quality, Supply Chain, and Finance to ensure successful product launches, accurate execution, and strong account performance. The role combines relationship management, business analytics, and cross-functional execution, providing hands-on exposure to how customer partnerships operate inside a 24-hour production facility. This position offers early responsibility, executive visibility, and a structured path toward a full Account Manager role.
Requirements
- Bachelor’s degree in Business, Supply Chain, Finance, Analytics, or a related field (recent or upcoming graduate encouraged to apply)
- Strong analytical and problem-solving skills
- Advanced Excel proficiency, including: Pivot tables, VLOOKUP/XLOOKUP, Data reconciliation and validation, Report or dashboard creation
- Strong organizational skills and attention to detail
- Effective written and verbal communication skills
- Ability to work in a fast-paced, production-driven environment
Nice To Haves
- Internship or project experience involving customer interaction, operations, supply chain, or analytics
- Interest in manufacturing, CPG, or beverage industries
- Exposure to ERP or CRM systems
- Experience improving workflows or using digital/automation tools
- Demonstrated ability to balance analytical work with collaborative teamwork
Responsibilities
- Serve as a day-to-day contact supporting assigned customer accounts
- Build professional customer relationships through responsive communication and follow-through
- Assist with onboarding new customers and new product launches
- Maintain accurate customer documentation, product specifications, and account records
- Coordinate customer requests, samples, and project timelines
- Help identify and resolve customer issues by coordinating with internal teams
- Support development and validation of customer quotes and pricing
- Compare quoted costs to actual production results and identify variances
- Assist in monitoring account margins and overall financial performance
- Develop and maintain Excel-based tools for account tracking and reporting
- Help ensure customer accounts operate efficiently and profitably
- Collaborate daily with Operations, Quality, Supply Chain, and Finance teams
- Coordinate production readiness to meet customer expectations and timelines
- Support alignment between customer requirements and manufacturing capabilities
- Assist with investigation and resolution of customer-related issues or complaints
- Help ensure accurate communication between customers and internal departments
- Prepare account reports and updates for customers and internal stakeholders
- Maintain organized records of account activity and documentation
- Identify opportunities to improve workflows, communication, and reporting accuracy
- Assist in developing dashboards and reporting tools that improve account visibility and decision-making
- Support process improvements using automation, digital tools, and AI-supported technologies
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match and Immediate Vesting
- Paid Time Off (PTO) and Paid Holidays
- Life and Disability Insurance
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
