Account Support Specialist - Central Enterprise

Pure Storage•Chicago, IL

12h•Onsite

About The Position

Everpure is seeking a dedicated Account Support Specialist to support one of their largest and most complex MSP partnerships, representing over $10M in annual business across 130+ arrays and ~50 petabytes of data. This role is central to keeping renewals, quotes, and cross-functional coordination running smoothly, ensuring the consistency and responsiveness this customer values. The Elite MSP status, reseller motion, high renewal volume, and multi-layered approval processes require focused, full-time support to protect and grow this partnership.

Requirements

Strong organizational skills and comfort managing high-volume, detail-heavy pipelines.
Experience with SFDC (or similar CRM) and quote/approval workflows.
Ability to coordinate across sales, deal desk, customer success, and partner teams.
Judgment to know when to escalate sensitive contractual or technical topics.
A relationship-first mindset — this account values consistency and responsiveness above all.

Responsibilities

Own renewal pipeline health — Track 50+ upcoming renewals (74 total through 2031), proactively flag expirations, and ensure quotes are built, approved, and delivered on time and at correct rate-card pricing.
Drive new business quoting — Support the Account Executive in initiating and pushing quotes through the approval chain, and ensure opportunities are accurately logged and staged in SFDC.
Manage the VAR relationship — Serve as the primary internal contact for quote delivery, order processing, and PO intake with this MSP's reseller partner.
Monitor MSP program compliance — Track the partner's tier status and rebate eligibility, ensuring pricing stays within program thresholds.
Coordinate across teams — Act as the internal liaison across Deals Desk, Customer Success, Services, and Channel Ops to resolve escalations and keep the account team aligned.
Maintain forecasting and reporting — Keep opportunity data accurate and produce regular pipeline, renewal, and QBR-ready reporting.
Be the account's institutional memory — Maintain up-to-date documentation of customer's buying motion, key contacts, and account history so knowledge isn't lost to turnover.