Account Support Representative

Nautica•Martinsville, VA

5d•$18 - $22•Onsite

About The Position

The Account Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts. This includes assisting customers, sales reps and management with inquiries and maintaining effective communication to provide on-going support to internal and external customers. This position provides account support and requires analytical skills, attention to detail and the ability to follow up.

Requirements

High School diploma or its equivalent; Associate’s degree in related field preferred
3+ years of related professional experience
Customer Service Certification preferred
Must display a mastery of intermediate Customer Service skills
SAP and EDI experience required
MicroStrategy experience preferred
Excellent telephone communication skills
Excellent listening skills
Strong written and verbal communication skills
Strong computer skills (internet, mainframe, Excel & Word)
Strong organizational skills with the ability to multitask
Ability to work in a fast paced environment
Able to use Excel pivot tables
Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration. Job duties may be performed effectively using the on-site work program designated by the company.
Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.
Must have authorization to work in the United States.

Responsibilities

Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
Assist customers, sales reps and management with inquiries or issues concerning orders.
Analyze, review and process customer’s request for return authorization and credits.
Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
Provide technical and/or product information as required to respond to customer inquiries.
Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.
Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Monitor and communicate needs for final order confirmations.
Collaborate with the vendor compliance team on new account requirements, vendor requirement changes and other brand initiatives.
Provide documents and change process recommendations as needed to resolve and prevent chargebacks.
Perform such other duties as directed by the supervisor
Must be flexible and willing to accept change
Ability to handle difficult situations