Account Support Representative

EECO • Richmond, VA

2d

About The Position

The Electrical Equipment Company (EECO) is a customer-centered service organization serving manufacturing plants, machine builders, and construction teams. They are committed to placing people and their ideas before products, solving problems, and helping the community realize its full potential. EECO is seeking a highly organized and detail-oriented person who enjoys delivering professional customer service and values achieving goals and objectives. A willingness to learn the business and a team-oriented approach are important. The ideal candidate has a natural desire to learn and goes the extra mile. The Account Support Representative (ASR) works closely with the Key Account Specialist to deliver an exceptional customer experience. The ASR collaborates with internal and external personnel, including Key Account Managers, Key Account Specialists, other ASRs, Product Specialists, Technical Specialists, Product Service Reps, internal supporting departments, and vendor partners. The results generated by the ASR directly impact sales, profit, and corporate strategic growth initiatives. From order placement to delivery and resolution of payables issues, the ASR owns all aspects of delivering an exceptional customer experience, including direct customer account responsibility via telephone and email communications.

Requirements

• High School Diploma or GED equivalent
• Authentic customer service commitment – collaborative personality; tenacity to successfully see a challenge through to the end
• Intermediate knowledge of Microsoft Excel spreadsheet software
• Strong communications skills (both written and oral)
• Ability to work independently and autonomously
• Strong attention to detail and analytical abilities
• Ability to learn; to become proficient in EECO's business systems and have a willingness to train for additional responsibilities, which will facilitate future professional growth
• Ability to work by and speak to EECO’s cultural beliefs: Achieve Results, Delight Customers, Straight Talk, It’s Mine, Value Everyone, Think Team, Build Trust.

Nice To Haves

• Industrial sales experience (helping customers find best option/part/solution) is real plus

Responsibilities

• Manage promise dates, track shipments from vendors, expedite open customer orders, determine, or confirm shipping logistics.
• Enter Purchase Orders to our vendors via email, or online order entry.
• Primary contact for Accounts Payable and Accounts Receivable regarding open issues.
• Respond to customer inquiries and order status inquiries utilizing our internal business system.
• Provide customer with copies of documentation related to the transaction when requested.
• Work with warehouse to ensure freight claims are processed, track shipments from vendors, expedite open customer orders, determine or confirm shipping logistics.
• Daily review of invoicing reports to identify margin loss, actively work the invoice exception report and manage customer specific open order reports.
• Assist Managers and Key Account Specialist with other administrative tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED