Account Support Representative
About The Position
The Electrical Equipment Company (EECO) is a full-line electrical distributor committed to serving manufacturing plants, machine builders, and construction teams. They are seeking a highly organized and detail-oriented individual to join their team as an Account Support Representative (ASR). The ASR will work closely with the Key Account Specialist to provide an exceptional customer experience, collaborating with internal teams and external partners. This role has a direct impact on sales, profit, and corporate growth initiatives. The ASR will manage all aspects of the order process, from placement to delivery and resolution of payables, serving as the primary customer contact via phone and email.
Requirements
- High School Diploma or GED equivalent
- Authentic customer service commitment – collaborative personality; tenacity to successfully see a challenge through to the end
- Intermediate knowledge of Microsoft Excel spreadsheet software
- Strong communications skills (both written and oral)
- Ability to work independently and autonomously
- Strong attention to detail and analytical abilities
- Ability to learn; to become proficient in EECO's business systems and have a willingness to train for additional responsibilities, which will facilitate future professional growth.
Nice To Haves
- Industrial sales experience (helping customers find best option/part/solution) is real plus
Responsibilities
- Manage promise dates, track shipments from vendors, expedite open customer orders, determine, or confirm shipping logistics.
- Enter Purchase Orders to our vendors via email, or online order entry.
- Primary contact for Accounts Payable and Accounts Receivable regarding open issues.
- Respond to customer inquiries and order status inquiries utilizing our internal business system.
- Provide customer with copies of documentation related to the transaction when requested.
- Work with warehouse to ensure freight claims are processed, track shipments from vendors, expedite open customer orders, determine or confirm shipping logistics.
- Daily review of invoicing reports to identify margin loss, actively work the invoice exception report and manage customer specific open order reports.
- Assist Managers and Key Account Specialist with other administrative tasks.
Benefits
- competitive compensation and benefit program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
