Account Supervisor, Temp

Iris North America • Boston, MA

2h • Hybrid

About The Position

The Account Supervisor is responsible for leading the day-to-day management and execution of integrated CRM and marketing programs. This role serves as the central point of coordination across internal teams and client stakeholders, ensuring work is delivered on time, on brief, and aligned to client goals. Candidates will bring strong organizational leadership, clear communication, and a growing ability to connect program execution to performance outcomes. This is a temporary position for four (4) months with the potential to convert to permanent employment. The role is full-time/40 hours per week.

Requirements

• Strong cross-functional collaboration skills; able to work effectively across multiple teams and disciplines and maintain communication channels and organizing dissemination of information
• Excellent written and verbal communication; able to clearly convey project details and expectations (both internally & with Clients)
• Highly organized with strong attention to detail and ability to manage multiple projects simultaneously
• Comfortable leading client meetings and keeping teams aligned and moving forward; identify next steps, develop meeting recaps and manage follow-ups & action items
• Developing understanding of client business goals, KPIs, and competitive landscape
• Skilled at setting expectations (with Clients, Internal teams and partner Agencies and/or vendors)
• Team player and collaborator with a “roll-up your sleeves” mentality
• Proficiency in MS Office and G-Suite (presentations, documentation, meeting notes)
• Constant learner and curiosity for adopting new tools (Project Mgmt tools, Ai, Slack, Teams, etc) to improve workflow
• Approximately 6-8 years Agency experience, preferably in fully-integrated environments
• Types of Agencies: VML (incl Wunderman Thompson and Y&R), Digitas, RAPP and/or Agency Network experience (Omnicom, WPP, Publicis, Havas)
• Experience managing Consumer-based CRM and/or loyalty programs across the customer lifecycle (Acquisition, Loyalty/Engagement, Reactivation, Win-back)
• Experience leading campaign development across Strategy, Creative development through implementation, reporting and optimization
• Cross-channel integration – understanding for how CRM connects to paid media, creative, brand campaigns
• Proven ability to build and maintain strong client relationships
• Consumer-based (B2C) experience required; Retail experience preferred
• Experience working with an IAT a plus
• Experience working in an Integrated Agency environment
• Must be authorized to work in the US for any employer. At this time, we are not sponsoring or providing assistance with obtaining work authorization.

Nice To Haves

• Exposure to CRM platforms (e.g., Salesforce, Braze, HubSpot) and performance reporting a plus

Responsibilities

• Lead day-to-day CRM and integrated marketing program execution across lifecycle stages (Acquisition, Loyalty/Engagement, Reactivation, Win-back)
• Working with Project Management, manage workflows, deliverables and timelines across Strategy, Creative, Data/Analytics and Production
• Serve as the primary point of contact for mid-level clients, ensuring clear communication and alignment on priorities, deliverables, and next steps
• Facilitate client meetings, including agenda development, documentation of key decisions, and ownership of follow-ups and action items
• Serve as the team connector and lead source of program details & information
• Partner with internal teams to translate client needs into clear briefs and actionable direction
• Ensure all work is delivered on time, on brief, and within approved scope
• Support the development and execution of CRM programs from concept through launch, including coordination of reporting and optimization cycles
• Identify potential risks, timeline challenges, or scope changes and proactively communicate/escalate as needed
• Possess a solid understanding of the Clients business – including business goals, KPIs, competitors and light understanding of how to navigate the Client’s organization/operations
• Contribute to account growth by identifying opportunities for incremental work and increased client engagement

Benefits

• Competitive salaries
• Ensuring pay equity exists across our organization
• Promotions are not limited to a specific time per year. Promotions are tied to performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed