Account Supervisor

Adelphi Group•Toronto, ON

24d•Hybrid

About The Position

The Account Supervisor serves as a key day-to-day contact for clients, often leading brand initiatives with a high degree of autonomy. This person is expected to be a clear thinker and a strong operator. They are known for their positive attitude and approach all challenges with a solutions-oriented mindset. As a mid-level manager, the Account Supervisor acts as the glue that holds everything together. They stay on top of the changing business environment, looking for bold new ways to approach marketing communications.

Requirements

Bachelor’s Degree
5+ years Professional experience
3+ years Agency/Marketing experience
Interest in healthcare; understanding of PAAB and ASC regulations
3+ years of experience in a client service role in an agency with a focus on Healthcare communications
Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams)
Strong written and verbal communication skills
Ability to keep composure in high-stress situations and resolve tensions on team and with client
Superior organizational and time management skills with a strong attention to detail
Ability to design and deliver presentations
Experience in multiple integrated campaigns

Responsibilities

Oversees day-to-day operations across various accounts and with cross functional teams
Cultivates and maintains strong client relationships. Liaises with client partners to discuss project execution
Supervises account team by providing leadership and guidance. Plays an important role in the growth of junior team members
Drive and own assigned projects/programs from initiation through to completion
Review and evaluate projects (copy/layout) to ensure they are consistent with creative brief and client direction, and partner with creative team to develop content/flow when needed
Effectively filter client feedback and use appropriate agency tools & channels to communicate directions clearly with creative teams
Be the primary contact with mid-level clients, providing clients with innovative tactical solutions and creative solutions to problems
Maintain a high level of proficiency with PAAB regulations, helping to anticipate key content challenges and be comfortable leading the submission/review process
Ensure all internal quality control measures are followed before sharing work with clients, and that all necessary approvals are secured before final release of assets to production
Participate in strategic and tactical planning sessions to continue to grow strategic thinking and knowledge
Leads regular meetings with finance/accounting to ensure proper financial reporting and billing; Supervise AE/AM in fiscal responsibilities
Lead project scoping and creative staffing forecasts, collaborating with Traffic and department heads to ensure resources are prepared and used efficiently
Ability to troubleshoot effectively when needed, while engaging your manager where appropriate
Develops in-depth knowledge of assigned category and stays up to date on relevant brand/category information
Oversees line reports (AE/AM) and serves as a role model for all direct reports
Ensure that strategies are being met on multiple on-going campaigns
Overall fiscal responsibility for budgets, billings, profitability and forecasting
Provide input into staffing plans, budgets and promotions
Take an active role in career development for all direct reports, providing mentorship and conducting on-going performance evaluations
Assist and lead new business initiatives, both organic and net new growth
When appropriate, acts as the liaison with other Client or Agency vendors as well as other companies within the IPG Health network
Take an active role in building a positive agency culture