Account Supervisor

True Media • Kansas City, MO

16h • Hybrid

About The Position

The Account Supervisor leads the day-to-day execution of agency and client projects for an assigned portfolio. Under the guidance of senior account leadership, they maintain a comprehensive understanding of the client’s business, marketing initiatives, and competitive landscape to oversee plan development and execution. This role requires a take-charge, diplomatic leader who builds robust client relationships, fosters a collaborative team environment, and proactively drives organic revenue opportunities. This position may directly supervise employees, carrying out responsibilities such as interviewing, hiring, and training; planning, assigning, and directing work; and appraising performance, rewarding, and disciplining employees. They also communicate with the supervisors of indirect reports to manage cross-team workloads and address any complaints or problems.

Requirements

• 5+ years of account management experience in an agency or marketing setting, including experience managing or mentoring others.
• Proficiency with Microsoft Office, industry tools, systems, and a strong command of media fundamentals, including media math and analytics.
• Advanced strategic direction, risk management across client portfolios, strong coaching abilities, excellent communication skills, and the capacity to manage competing priorities in a fast-paced environment.
• Web analytics platform training and certification (required within six months).
• Scrum Essentials and Agile Essentials on-demand courses (required within six months).
• Certified Scrum Product Owner (required within twelve months).
• Bachelor’s degree from a four-year college or university (preferably with a concentration in advertising, marketing, or communications) or an equivalent combination of education and experience.

Responsibilities

• Leads the day-to-day execution of agency and client projects for an assigned portfolio.
• Maintains a comprehensive understanding of the client’s business, marketing initiatives, and competitive landscape to oversee plan development and execution.
• Builds robust client relationships, fosters a collaborative team environment, and proactively drives organic revenue opportunities.
• Supervises employees, including interviewing, hiring, training, planning, assigning, directing work, and appraising performance.
• Communicates with supervisors of indirect reports to manage cross-team workloads and address complaints or problems.
• Identifies new revenue streams and other client growth opportunities, articulating the opportunity and a strong business case POV to sell it in.
• Reviews opportunities provided by the Account Manager or Assistant Account Manager and puts them into action by attaching a next step and expertly moving the opportunity forward.
• Maintains current and accurate time records related to all functions of agency and client work assignments in the Advantage software system.
• Attends internal training, online conferences, seminars, and travels to client locations when needed.
• Actively seeks out growth and learning opportunities.
• Preserves and fosters the agency’s culture and maintains a positive and forward-thinking attitude.
• Delegates effectively and smartly, while respecting agency RACI and processes/procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) retirement plan, with employer 4% match
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave
• Mental health and wellbeing support
• Employee referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level