Account Supervisor, Client Leadership

dentsu•New York, NY

3d•$82,000 - $110,000•Hybrid

About The Position

The Account Supervisor, Client Leadership helps deliver innovative and creative solutions to client briefs, supports client relationships and integrated marketing programs, coordinates cross-functional teams, and contributes to operational excellence and business results. The role serves as a contact for clients and internal stakeholders, supporting account growth, project delivery, and client satisfaction. The position is suited to an organized, collaborative, and solutions-oriented communicator who can build relationships, coordinate teams, anticipate challenges, and support client, team, and business objectives. Experience managing projects and client relationships for retail and/or healthcare clients in an agency, marketing, consulting, or client services environment is relevant. The role combines day-to-day client and account management with business operations, account growth support, cross-functional coordination, and risk management. It is based in New York. Employees within commuting distance of a designated hub office are generally expected to work in person three days per week, subject to the stated exceptions and business needs; employees outside commuting range may be designated remote depending on the role and business needs. The position is full-time and permanent, with an annual salary range of $82,000–$110,000 and eligibility for discretionary incentive compensation.

Requirements

Bachelor's degree.
5–8 years of experience in account management, client services, marketing, advertising, consulting, or a related field.
Experience supporting client relationships and managing multiple integrated marketing programs or projects simultaneously across multiple channels.
Strong organizational, project management, and problem-solving skills.
Experience managing budgets, timelines, and project deliverables.
Strong written, verbal, and presentation skills.
Experience preparing client presentations, reports, and recommendations.
Ability to build collaborative relationships across teams and stakeholder groups.
Experience managing and mentoring others.

Nice To Haves

Background supporting retail and/or healthcare clients.
Familiarity with regulated industries.

Responsibilities

Support day-to-day client communications and account management activities.
Build and maintain productive client relationships through responsive communication and reliable execution.
Help manage project timelines, deliverables, and expectations across multiple work-streams.
Develop a strong understanding of client business objectives, priorities, and challenges.
Contribute to client meetings, business reviews, and status updates.
Identify opportunities to enhance client programs and support account growth initiatives.
Contribute to recommendations, presentations, and strategic points of view.
Assist with scope development, resource planning, budget tracking, and forecasting.
Support billing processes and overall account administration.
Monitor project and account health, escalating risks and issues as needed.
Coordinate with strategy, creative, media, analytics, production, and other teams to support successful project delivery.
Ensure stakeholders have the information and resources needed to meet project goals.
Track progress and help maintain alignment across teams.
Support senior account leaders in driving account objectives and client initiatives.
Identify potential challenges and communicate risks proactively.
Recommend solutions that support project timelines, quality standards, and client expectations.
Help ensure work is delivered accurately, on time, and within scope.
Manage and mentor others.