Account Supervisor

160over90•Philadelphia, PA

10d•Hybrid

About The Position

The Account Supervisor will serve as a key client-facing liaison across approximately 5-6 accounts, partnering closely with internal Project Management, Creative, and Strategy teams to keep deliverables, schedules, and client relationships on track.

Requirements

3-5 years of experience in client services, account management, or a related discipline
Demonstrated ability to manage or support multiple client accounts simultaneously in a fast-paced environment
Strong client-facing presence, with confidence participating directly in client calls and meetings
Excellent organizational skills and attention to detail, with the ability to manage multiple deadlines, deliverables, and stakeholders concurrently
Strong quality-control mindset and sound judgment around client-facing materials
Familiarity with Microsoft platforms (Teams, SharePoint, OneDrive, etc.)
Located in the Philadelphia area and able to commit to a hybrid in-office schedule on East Coast hours

Nice To Haves

Agency experience strongly preferred, given the multi-client, fast-moving nature of the role
Experience supporting higher education clients, with familiarity around enrollment and fundraising terminology
Experience serving as the client services liaison for paid media campaigns or media reporting
Keynote experience, as the team frequently builds client-facing decks in Keynote
Background that blends project management rigor with client services, provided the candidate is comfortable in a client-facing capacity
Pharma or similarly detail-intensive client services experience, which may transfer well given the organizational demands of the role
Familiarity with Workamajig for project management or time tracking (not required, can be taught)

Responsibilities

Support approximately 5-6 client accounts simultaneously, including higher education and consumer brands, each requiring varying levels of attention at different times
Serve as the primary client-facing contact across accounts, participating in status calls, planning conversations, reporting meetings, and other client touchpoints
Manage the operational side of accounts, including conference reports, project schedule reviews, deadline tracking, meeting coordination, and ensuring the right stakeholders are included
Act as a quality-control layer on client-facing deliverables, reviewing decks, QA-ing materials, and confirming that outputs are client-ready before distribution
Partner closely with dedicated Project Managers, who will own workflow execution, while the Account Supervisor ensures the overall account is running effectively
Quickly absorb context on accounts already in progress and maintain momentum across multiple internal disciplines, including Creative, Strategy, and Account Directors
Balance strong client relationship management with disciplined back-end organization, operating with minimal hand-holding under the support of senior account partners