Account Supervisor - Media AOR

H/L Agency • Oakland, CA

14d • $90,000 - $110,000 • Hybrid

About The Position

H/L is seeking an Account Supervisor to lead day-to-day operations and strategic integration for a major media account. As the Media Agency of Record, H/L drives growth across multiple client lines of business by combining media strategy with creative execution, production, and client leadership. The role manages client relationships across multiple lines of business, mentors an account team, and owns the cross-functional workflow connecting media planning, creative strategy, and performance analytics.

The Account Supervisor serves as a strategic partner to clients, manages expectations related to scope and budget, and presents points of view to identify growth opportunities. The role works with the Account Director and media counterparts on media planning, marketing calendars, and integrated campaign strategies. It also oversees campaign performance analysis and recommendations, financial management, integrated campaign delivery, team development, and operational workflows across media, creative, and production teams.

The position is based in Oakland, California, with a hybrid arrangement and is remote-friendly for U.S.-based candidates. The stated annual salary range for California-based candidates is $90,000–$110,000; compensation outside California varies by geographic area and is determined using factors including role scope, experience, qualifications, budget, internal pay equity, location, and market data.

Requirements

• 5–7 years of agency experience.
• At least 1 year actively managing a team in an Account Supervisor or equivalent role.
• Strong grounding in the digital media ecosystem, emerging channels and platforms, and performance analytics.
• Track record executing integrated campaigns across digital, paid social, broadcast, and out-of-home.
• Demonstrated ability to evaluate performance data and develop independent, high-level client points of view.
• Exceptional written, verbal, and presentation skills, including experience leading senior client discussions.
• Bachelor’s degree or equivalent practical experience.
• Strong self-awareness, active listening, empathy, and ability to navigate complex client dynamics and diverse personalities.
• Ability to remain decisive and composed under fast-paced agency deadlines.
• Ability to bring cross-functional media, creative, and production teams together to achieve shared client goals.

Nice To Haves

• Curiosity and interest in using data insights, problem-solving, testing, and innovation to advance client business.

Responsibilities

• Serve as a trusted strategic partner across multiple client lines of business, strengthening relationships and managing expectations regarding scope and budget.
• Proactively present strategic points of view to identify client growth opportunities.
• Partner with the Account Director and media counterparts to lead media planning, marketing calendars, and integrated campaign strategies.
• Use dashboard analytics and campaign KPIs to evaluate performance, optimize creative and media strategies, and recommend actions such as creative refreshes, media optimizations, and test-and-learn initiatives.
• Oversee account profitability, client budgets, billing inputs, and invoice processing, ensuring alignment among scope, timing, and revenue.
• Oversee end-to-end campaign lifecycles across digital, social, broadcast, out-of-home, and emerging channels, from writing creative briefs and leading kickoffs to directing client presentations.
• Direct, train, and mentor direct reports, including an AE and AC; establish goals, delegate effectively, and foster a supportive team environment focused on growth and accountability.
• Optimize daily workflows across media, creative, and production teams to maintain quality and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level