Account Supervisor

VML Canada (English) • Toronto, ON

46d • CA$65,000 - CA$115,000 • Hybrid

About The Position

We are looking for a proactive, highly organized, and client-centric Account Supervisor to manage day-to-day operations across our key integrated client accounts operating in dynamic retail environments. In this role, you will serve as the primary operational anchor and day-to-day liaison for clients, ensuring complex 360-degree campaigns are delivered flawlessly, on strategy, on schedule, and on budget. While this position has no direct reports, you will act as a pivotal project lead—collaborating closely with cross-functional agency teams (Strategy, Creative, Media, Production, and Analytics) to drive campaign momentum, solve operational challenges, and foster strong client relationships.

Requirements

• 4–6 years of account management experience within an advertising, marketing, or digital agency environment.
• Proven track record of executing multi-channel, 360-degree integrated campaigns (digital, social, video, CRM, and retail/POS collateral).
• Experience working with clients operating in physical retail, e-commerce, FMCG/CPG, or automotive dealer ecosystems is highly preferred.
• Comfort managing project budgets, estimates, vendor costs, and billing processes.
• Excellent written and verbal communication skills with the ability to lead client meetings confidently.
• Exceptional project management and multi-tasking abilities in a fast-paced environment.
• Able to drive initiatives forward independently, anticipate client needs, and solve problems proactively without requiring direct reports to delegate to.
• Natural ability to build strong working relationships across creative, strategic, media, and production departments.
• Meticulous approach to proofing, campaign specs, timing plans, and financial tracking.

Responsibilities

• Serve as the main day-to-day contact for client brand and retail marketing teams, maintaining clear communication and high levels of client trust.
• Manage client expectations on timelines, deliverables, scope, and budget, ensuring proactive status reporting and clear meeting agendas/recap documentation.
• Understand the client’s business goals, retail environment, promotional calendar, and brand guidelines to ensure agency output aligns with commercial objectives.
• Oversee the end-to-end execution of integrated campaigns across multiple channels (digital, TV/video, print, OOH, social, CRM, e-commerce, and point-of-sale/retail activations).
• Partner with strategy and creative leads to steward work from creative brief approval through final production and campaign launch.
• Monitor project workflows, risk factors, and approval stages, ensuring all internal stakeholders and cross-functional teams meet key milestones.
• Manage asset delivery schedules, retail store/dealer collateral distribution lists, and digital channel specs.
• Manage account finances, including project scoping, fee tracking, production estimates, client approvals, and monthly billing reconciliations.
• Partner with production and finance teams to ensure projects remain profitable and within approved budget parameters.
• Track project scope changes proactively, issuing change orders or scope adjustments as needed.
• Collaborate with media and analytics teams to monitor campaign performance, gather insights, and deliver post-campaign reporting to clients.
• Maintain a deep curiosity about retail trends, shopper behavior, and competitive activity in the client’s industry.

Benefits

• We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
• WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed